Emmanuel Reuben

I’m a Customer Support and Technical Support Representative with 3 years of experience delivering high-quality service in fast-paced call center and retail environments. I’m known for resolving customer inquiries, troubleshooting issues, and maintaining strong customer satisfaction scores even under pressure.

I manage high-volume inbound and outbound communication, handle complaints and conflict resolution, and keep accurate documentation through CRM systems and ticketing & case management. In my current role, I managed 50+ customer interactions daily and improved customer satisfaction ratings by 20% through empathetic communication and effective problem resolution.

I collaborate with technical teams to escalate and resolve complex issues within SLA timelines, and I support customers through onboarding by ensuring smooth account setup and product understanding. I also assist with remote-ready communication workflows using tools like Slack, Zoom, and Microsoft Teams.

Previously at BrightMart Retail Services, I provided frontline support for walk-in and phone inquiries, handled refunds and product-related issues, and recorded daily transactions for management review. I’m motivated by customer-centric service, continuous improvement, and opportunities to work fully remotely across global time zones.