Aloysius Maverick
@aloysiusmaverick
I resolve high-volume customer issues across email, chat, and phone support.
NigeriaWhat I'm looking for
At HR Proper, I resolve customer complaints, maintain accurate CRM records, escalate complex cases, and follow up until issues are fully resolved.
I've handled inbound and outbound inquiries across email, chat, and phone, providing product, pricing, order, and delivery support. I use Zendesk, Salesforce, HubSpot, Freshdesk, Zoho Desk, Slack, and Google Workspace to deliver fast, professional service in remote environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
HR Proper
Jul 2024 - Present (2 years 1 month)
Resolved customer complaints and ensured high levels of satisfaction. Maintained accurate records of customer interactions using CRM systems and escalated complex issues to appropriate departments.
Education
Degrees, certifications, and relevant coursework
Aloysius hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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