Onyinye Idoko

I am a customer support professional with over three years of experience delivering empathetic, multichannel service and strong first-contact resolution results. I consistently balance speed and quality to create positive customer experiences.

In my current role I handle phone, email, and chat support at scale, managing 50+ daily customer interactions and maintaining a 90% customer satisfaction rate. I streamlined order processing and returns, cutting processing time by 10%.

Previously I supported product guidance and sales for a beverage retailer, resolving 40+ queries daily and helping increase repeat business by 15% through product expertise and follow-ups. I bring CRM proficiency, Microsoft Office skills, and ticket-management discipline to every role.

I am committed to building strong customer relationships, fostering a customer-centric culture, and applying analytical problem-solving and emotional intelligence to improve service outcomes.