Looking for a job

Ramona Hill

@ramonah

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I am a talented and multi-skilled Virtual Assistant & Travel Specialist, based in Jamaica.

Jamaica

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What I'm looking for

I am excited about the prospect of joining a team of A-players and becoming a part of a company that values long-term growth and commitment. As I am transitioning fully into a work-from-home environment, I am looking for a company that can provide me with stability and opportunities for growth both personally and professionally.

Introducing the talented and multi-skilled Virtual Assistant, a 26-year-old mother of three who enjoys spending quality time with her family. When she's not busy with her children, you can find her participating in various sports like netball, swimming, and running. Music is her ultimate safe space, and she loves nothing more than binge-watching her favorite television series.

With a natural inclination towards helping others, I have honed my customer service skills through my previous work experiences and interactions. My diverse skill set includes proficiency in various software and tools commonly used in virtual assistant roles. My excellent communication and organizational skills and a keen eye for detail enable me to manage multiple tasks effectively and efficiently.

My passion for providing exceptional customer service, coupled with my skills and experience, make me an excellent candidate for any organization that values professionalism and quality work.

Experience

Customer Service Associate

Continuum Global Solutions

Nov 2022 - Apr 2023 (5 months)

my primary responsibility was to provide exceptional support to customers via phone interactions, addressing an average of 100 inquiries per day. I was responsible for efficiently and effectively assisting customers with their billing inquiries, order processing, and account-related concerns, including providing information on digital platforms and self-serve options

Customer Care Telesales Technical Tools Troubleshooting

Loyalty and Travel Consultant

Sandals Resorts International

Sep 2021 - Aug 2022 (11 months)

My duties included influencing guests to buy future vacation packages before leaving the resort, logging the arrival and departure of Sandals Select guests, keeping track of guests via the CRM system, registering guests for the Sandals Select Program, producing monthly reports, and meeting monthly targets of over 200 sales.

Sales Customer Success Customer Support Data Analytics Data Entry