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Jody Wray

@jodywray

I coordinate remote operations, client support, scheduling, and customer service across hospitality and digital business initiatives.

Jamaica

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What I'm looking for

I'm seeking international remote roles where I can support clients, coordinate operations, manage schedules and communications, and contribute dependable administrative and customer service support.

I've coordinated client communication, onboarding, meetings, schedules, newsletters, and digital business operations for MyCoachMinistry and the WAMOE Ecosystem.

I also maintained Wix website and community information, organized digital files and research, managed project follow-ups, and supported virtual sessions through StreamYard.

Across Sandals & Beaches Resorts, Hilton Reservations, Sutherland Global Services, and Advanced Call Center Technologies, I've supported reservations, travel planning, account updates, CRM documentation, billing inquiries, and service resolution by phone and email.

Experience

Work history, roles, and key accomplishments

Ecosystem Operations & Client Support Coordinator

MyCoachMinistry (MCM) / WAMOE Ecosystem

Jul 2026 - Aug 2026 (1 month)

Coordinated client communication, follow-ups, onboarding, meetings, schedules, and recurring administrative tasks across digital business initiatives. Prepared and scheduled newsletters, email campaigns, and online content while maintaining Wix website and community information.

Client Communication Scheduling Meeting Coordination Digital File Management CRM Email Campaigns Wix StreamYard Google Workspace Microsoft Office

Luxury Vacations Specialist / Sales Representative

Unique Vacations Ltd. (Sandals Resorts & Beaches Resorts)

Nov 2021 - Feb 2024 (2 years 3 months)

Assisted clients with reservations, travel planning, flights, excursions, pricing questions, and service inquiries by phone and email. Managed booking changes, special requests, customer records, and issue resolution while following company and IATA procedures.

Reservations Travel Planning Customer Service CRM Issue Resolution Airline Procedures Phone Support Email Support

Customer Service Representative - Hilton Reservations

Itel BPO Solutions (Hilton)

Apr 2019 - Jun 2020 (1 year 2 months)

Assisted guests with hotel reservations, rates, availability, booking changes, and account questions by phone and email. Updated CRM records accurately and resolved inquiries while meeting quality and productivity requirements.

Customer Service Reservations CRM Phone Support Email Support Quality Assurance