Ramin Bakhtiar

Managed and proactively troubleshot the internal corporate network, and configured, installed, and rolled out hardware and software for employee workstations to ensure smooth operations.

Configured and installed IT systems for internal and external clients, conducted technical pre-installation consultations, executed data transfers and on-site repairs, and provided first/second-level hotline support.

Provided first- and second-level IT support for local and international teams, ensuring timely resolution of technical issues and maintaining service continuity.

Maintained and ensured availability of transport and internet platforms, coordinated external maintenance services, and performed repairs and installations in the field.

Provided technical support for internal developers, administered the corporate network, and configured VPN and SSL structures for clients to maintain secure connectivity.

Delivered IT problem solving and support services for internal and external customers, including installation of PC hardware/software and customer-facing IT services.

Installed operating systems across Windows, Linux, and Mac, performed technical planning for machines, and provided customer support and complaint processing.

Provided sales and customer support, supported production planning, and handled technical planning for hardware procurement to meet operational needs.

Managed sales, customer support in assembly operations, and led a team of 11 employees to deliver hardware assembly and service operations.

Undertook Microsoft Azure and ITIL training (AZ-900, AI-900, AZ-104, AZ-500, ITIL4) from October 2023 to March 2025.

Attended German language extension and English lessons, achieving B2+ level proficiency (2018–2020).

Completed application management training for migrants in September–October 2018.

Completed a German language integration course (A2–B1) from December 2016 to May 2017.

Completed a career pathways for migrants skills assessment course (April–July 2016).

Attended an introductory German as a Second Language course (A1) from December 2015 to March 2016.

Completed studies in Hardware Engineering/Networking, culminating in a Bachelor degree from 2004 to 2008.

Attended Falsafi School in Teheran and obtained a high school diploma between 1999 and 2003.

Completed intermediate school leaving certificate at Nemune Omat School between 1990 and 1999.