Looking for a job

aboud issam

@aboudissam

Message

Experienced IT System Administrator delivering secure, high-availability hybrid IT and end-user support.

Germany

Message

What I'm looking for

I seek a hands-on systems/IT operations role in a collaborative organization where I can secure hybrid environments, improve uptime, and mentor junior staff.

I am an IT System Administrator with 8+ years' hands-on experience managing hybrid IT environments, Active Directory, Microsoft 365, and Azure to ensure high availability and strong security. I deliver Level 2/3 support, streamline onboarding/offboarding, and drive operational efficiency through proactive patching and system optimization.

I've led helpdesk teams, migrated on-prem data to SharePoint, reduced vulnerability scores through patch management, and enhanced MS Teams security with premium features. I collaborate closely with stakeholders to minimize downtime, improve user satisfaction, and maintain compliant, reliable services.

Experience

Work history, roles, and key accomplishments

IT System Administrator

Qatar Tourism

Oct 2022 - Apr 2025 (2 years 6 months)

Managed Microsoft 365/Azure environments, on-prem and virtual servers, and endpoint security to ensure high availability; led patch management that reduced vulnerability score by 30% and supported Level 2/3 incident resolution for a 500+ employee government organisation.

Active Directory Azure AD Patch Management Sophos ManageEngine Hyper V VM Management

Helpdesk Team Leader

Qatar Tourism

Feb 2021 - Sep 2022 (1 year 7 months)

Led a helpdesk team delivering 1st/2nd level support, managed technician workloads and onboarding/offboarding, and enforced IT policy compliance while improving ticket resolution using ManageEngine ITSM.

ITSM Team Leadership Onboarding Incident Management Ticketing Asset Management User Support

IT Helpdesk Support

Qatar Tourism

Apr 2017 - Jan 2021 (3 years 9 months)

Provided end-user technical support for Windows, network connectivity, printers and imaging; prepared workstations for new joiners and performed backups and profile restores to maintain business continuity.

Imaging Backup Domain Join

IT Technician

BFBA Group

Oct 2014 - Dec 2015 (1 year 2 months)

Installed and configured Windows clients/servers and network equipment, performed OS reinstalls and hardware repairs, and managed user data backup/restore and resource sharing.

Windows Server OS Installation Backup Network Hardware User Support