AHAngel Hernandez
@angelhernandez1
Experienced IT Support Engineer specializing in systems administration, SAP, Azure, and proactive technical problem solving.
MexicoWhat I'm looking for
I am a Computer Systems Engineer who thrives on learning new technologies and solving technical problems with a proactive mindset.
In my current role I provide desktop and remote support for corporate users, set up devices for new hires, handle SAP support, and manage tickets through Zendesk and ServiceNow while participating in release projects.
Previously I attended incoming support calls, elevated tickets, and managed the team in the manager's absence; I also supported a big data platform with maintenance windows, server updates, alarm monitoring, and collaboration with L2/L3 teams.
I hold a technical professional background in mechatronics and a Computer Systems Engineering degree, and I maintain CompTIA+ certification while seeking roles that offer continued growth and hands-on responsibility.
Experience
Work history, roles, and key accomplishments
IT Support Executive
Tremco Inc.
Jan 2022 - Present (3 years 7 months)
Provide desktop and remote support to corporate users for hardware, software and SAP; manage device setup for new hires and handle tickets via Zendesk and ServiceNow.
TSAssistant Systems Engineer
Tata Consultancy Services
Jan 2021 - Jan 2022 (1 year)
Handled incoming calls and ticket escalation for technical issues, performed AD and SAP password resets, and led the team in the manager's absence to maintain service continuity.
HTCEM Engineer
Huawei Technologies
Jan 2020 - Jan 2021 (1 year)
Supported a large-scale big data platform by handling customer-raised issues, performing maintenance windows and server updates, and coordinating with L2/L3 teams to resolve incidents.
Education
Degrees, certifications, and relevant coursework
UQUniversidad Politécnica de Querétaro
Computer Systems Engineer, Computer Systems Engineering
2016 - 2020
Earned a Computer Systems Engineer degree at Universidad Politécnica de Querétaro from 2016 to 2020.
CMCONALEP Aeronautico El Marques
Technical Professional, Mechatronics
2013 - 2016
Completed Technical Professional studies in Mechatronics at CONALEP Aeronáutico El Marqués from 2013 to 2016.
Availability
Location
MexicoAuthorized to work in
Job categories
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