Open to opportunities

Mubeen Shaikh

@mubeenshaikh

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Dedicated IT specialist focused on system administration and IT support.

Germany

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What I'm looking for

I am looking for a role that offers growth opportunities in IT administration and cybersecurity.

I am a dedicated IT specialist with a strong background in IT support, system administration, and network security. My experience includes resolving technical support tickets, advising customers on software issues, and optimizing helpdesk processes for efficiency. I am committed to maintaining and optimizing IT systems while providing exceptional support to end users.

Currently, I am focused on furthering my education and personal development, particularly in cybersecurity certifications. I have worked with various organizations, including LucaNet and KPMG, where I managed user accounts, assisted with server migrations, and provided technical consultation. My goal is to build a self-employed career in content creation while continuously developing my skills in IT security policies and network technologies.

Experience

Work history, roles, and key accomplishments

User Support Consultant

LucaNet

Aug 2024 - Nov 2024 (3 months)

Resolved technical support tickets and advised customers on software issues and troubleshooting. Coordinated support requests to improve efficiency.

Technical Support Technical Troubleshooting Customer Service

IT Support Specialist

IU International University

Oct 2023 - Feb 2024 (4 months)

Managed user accounts, permissions, and software licenses. Assisted with server platform migrations and optimized helpdesk processes for faster problem resolution.

Software Licensing Server Migration Helpdesk Optimization

IT-Support

KPMG

Jun 2023 - Jul 2023 (1 month)

Provided technical support and troubleshooting for end users. Set up and maintained workstations.

Technical Support Troubleshooting IT Maintenance

IT-Support

BNP Paribas

Feb 2023 - Apr 2023 (2 months)

Provided IT support and technical consultation. Installed and maintained IT systems.

IT Support Technical Consulting Installation Asset Management

Career Orientation Internship

Maximilian-Kolbe-Schule

Sep 2022 - Jan 2023 (4 months)

Gained experience in career orientation within an IT environment. Focused on understanding various IT roles and responsibilities.

Responsibility Assessment Technical Exposure

Education

Degrees, certifications, and relevant coursework

Berufliche Schule Direktorat 1

Technical Assistant, Technical Assistance

Completed a program focused on technical assistance. Gained foundational skills relevant to IT support and system maintenance.

Mittelschule Parsberg

Secondary School Diploma (Mittlere Reife), General Education

Obtained a Secondary School Diploma, demonstrating proficiency across a broad curriculum. Developed strong foundational knowledge in various academic subjects.