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kerwayne johnson

@kerwaynejohnson

IT Support Specialist at Aesir Interactive who administered Azure AD and contributed to Jira and Confluence permission infrastructure redesign.

Germany

Message

At Aesir Interactive, I provided first-level support across a Windows studio environment and administered MS (Azure) Active Directory accounts and permissions. I also maintained user guides and ticket records in Jira and Confluence, and contributed to IT project rollouts.

I was part of a zero-downtime overhaul of Jira and Confluence permission schemes, implementing standardized security group naming and configuring dynamic group memberships. I also supported a phased rollout with parallel functionality testing and access audits.

Experience

Work history, roles, and key accomplishments

IT Technician / System Administrator

Aesir Interactive

Jan 2022 - Apr 2026 (4 years 3 months)

Provided 1st-level support and administered Azure Active Directory, user accounts, and permissions. Managed hardware deployments, security escalations, and documentation in Jira/Confluence.

Azure Active Directory Microsoft 365 Windows RDP Parsec Jira Confluence Security Monitoring Documentation

IT Support Specialist

Washington Suburban Sanitary Commission

May 2019 - Dec 2021 (2 years 7 months)

Managed incident and request management, resolving over 60 IT incidents daily. Oversaw mobile device lifecycle and provided end-user support for account administration.

Incident Management Mobile Device Management User Support SLA Account Administration