Looking for a job

Ramesh User

@rameshuser5

Senior ServiceNow Developer at Tech Mahindra who automated insurance claims escalations, reducing critical incident response time by 45%.

India

Message

At Tech Mahindra, I design and deploy ServiceNow ITSM and GRC applications for banking and insurance clients. I automated claims-escalation workflows with Flow Designer, reducing critical incident response time by 45%.

At KPMG, I customized ServiceNow ITSM for a national bank and helped unify support across branch locations. I also built a self-service catalog and optimized assignment rules and SLAs, reducing average branch-ticket resolution time by 30%.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Tech Mahindra

Aug 2024 - Present (2 years 2 months)

Lead end-to-end design, development, and deployment of ServiceNow ITSM and GRC applications for enterprise clients, managing a team of 3 junior developers. Architected custom Flow Designer workflows and Integration Hub spokes to automate cross-departmental approval processes, reducing manual effort by 40%.

ServiceNow Developer

KPMG

Jun 2021 - Jul 2024 (3 years 1 month)

Started career as a ServiceNow Developer, gaining hands-on expertise in ITSM module configuration, Service Portal customization, and CMDB management. Customized Incident, Problem, and Change Management modules to align with client-specific ITIL processes, improving ticket resolution turnaround by 25%.