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Supriya Ejjigani

@supriyaejjigani

ServiceNow Developer at Capgemini, customizing ITSM and CMDB workflows for manufacturing operations.

At Capgemini, I work on a ServiceNow ITSM platform supporting manufacturing operations, including Incident, Problem, Change, Service Request, CMDB, and Asset Management. I develop platform functionality and automations, and have implemented REST API integrations and automated approvals and notifications.

Previously, at Capgemini, I worked on an enterprise IT Service Management platform for Slack Systems, customizing ITSM workflows and building REST API integrations. I also independently created a Service Portal on PDI for personal practice and skill development.

Experience

Work history, roles, and key accomplishments

ServiceNow Developer

Capgemini

Apr 2022 - Sep 2026 (4 years 5 months)

Developed and customized ServiceNow ITSM solutions for manufacturing operations, including Incident, Problem, Change, Service Request, CMDB, and Asset Management. Implemented Business Rules, Client Scripts, UI Policies, ACLs, Workflows, Flow Designer automations, and REST API integrations.

ServiceNow Admin/Developer

Slack Systems

May 2022 - Apr 2024 (1 year 11 months)

Administered and developed ServiceNow ITSM solutions for Incident, Problem, Change, and Service Request management. Built REST API integrations, automated approvals and notifications, and customized workflows, client scripts, UI policies, and service catalog items.