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navya p

@navyap

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ServiceNow Developer at Capgemini who automated 8+ approval workflows and cut average process cycle time by ~40%.

India

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At Capgemini, I develop ServiceNow solutions for Prudential Financial across ITSM, CMDB & Asset Management, and Service Catalog. I automated 8+ approval workflows with Flow Designer, cutting average process cycle time by ~40%.

Previously, I developed ITSM solutions at Quess Corp and Tech Mahindra, including Service Catalog workflows, SLA reporting, and platform enhancements. At Tech Mahindra, I helped cut change approval from 3 days to under 1 day and improved incident SLA compliance by 18%.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer – ServiceNow Developer

Current

Capgemini

Dec 2025 - Present (10 months)

Architected end-to-end ITSM solutions for a Fortune 500 financial services client, building Service Catalog items, Flow Designer automations, and REST integrations. Improved CMDB accuracy by 25% and automated approval workflows cutting cycle time by 40%.

ServiceNow ITSM CMDB Asset Management Service Catalog Flow Designer REST APIs ServiceNow Integration Hub Business Rules Client Script Script Includes UI Policies ACLs Performance Analytics Agile Scrum UAT Update Sets

ServiceNow Developer

Quess Corp

Dec 2024 - Dec 2025 (1 year)

Developed and enhanced ITSM and CSM applications for a global automotive client, implementing Service Catalog items, approval workflows, and Performance Analytics dashboards. Supported platform upgrades with zero critical incidents.

ServiceNow ITSM CSM Service Catalog Music Producer Business Rules Script Includes Client Script UI Policies SLA Performance Analytics Agile Scrum UAT Update Sets

Software Engineer – ServiceNow Developer

Tech Mahindra

Nov 2021 - Dec 2024 (3 years 1 month)

Developed and maintained ITSM solutions for a hospitality client, including Service Catalog items, approval workflows, and SLA configurations. Improved incident SLA compliance by 18% and cut change approval cycle from 3 days to under 1 day.