Ramanjan Suresh Naik

I’m Ramanjan S Naik, a dynamic professional with over 5 years of diverse experience across customer success, digital marketing, SaaS implementation, and technical support. My career has centered around helping businesses improve client relationships, drive product adoption, and deliver measurable results in both B2B and B2C environments.

My journey began in business development, where I worked with startups and SMBs to tailor IT solutions for growth. I transitioned into technical customer support for a U.S.-based EHR provider, where I resolved complex software issues and led training initiatives that reduced ticket volumes and increased platform adoption. Most recently, I’ve held roles in customer success and product consulting, focusing on onboarding, retention, and user enablement for SaaS and digital marketing platforms.

I take pride in being a customer advocate, ensuring feedback loops are integrated into product roadmaps and service improvements. I have led campaigns and CRM automation projects that not only improved conversion rates but also strengthened long-term client engagement.

Outside of work, I’m passionate about eco-conscious living and community building. I actively serve as the Secretary of the Rotaract Club of Nandini, Bengaluru, and volunteer with the National Service Scheme for community outreach and sustainability drives.

My core skills include:

• Customer onboarding & product training

• Client relationship management

• Cross-functional collaboration

• CRM tools (HubSpot, Zoho, Salesforce)

• Google Analytics, SEO, and campaign performance analysis

I’m currently pursuing a Power BI certification and completing an MBA from Bangalore University, which enhances my ability to bring both business strategy and data-driven insights to every project.

I'm actively seeking roles where I can combine my passion for customer success with my background in technology, marketing, and analytics to deliver meaningful value to clients and companies alike.