Kajal SawantKS
Open to opportunities

Kajal Sawant

@kajalsawant

Customer Success Manager with 5+ years in SaaS and tech.

India
Message

What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for professional growth.

I am a dedicated Customer Success Manager with over 5 years of experience in the SaaS and technology sectors. My expertise lies in onboarding, implementation, and account management for more than 300 clients. I have a proven track record of driving customer satisfaction, retention, and upsell growth, which I achieve through strong technical issue resolution and relationship building.

Throughout my career, I have been recognized for my ability to deliver value and optimize processes while promoting a customer-first approach. At Phreesia, I built and maintained trusted relationships with clients, led client-facing initiatives, and managed multiple accounts with meticulous attention to detail. My proficiency with tools like HubSpot and Zendesk has enabled me to track client health and proactively engage with customers to enhance their experience.

I am passionate about fostering collaboration across teams to ensure seamless client experiences and have consistently exceeded customer service expectations in fast-paced environments. My goal is to continue driving success for clients while contributing to the growth of the organization.

Experience

Work history, roles, and key accomplishments

PH
Current

Customer Success Manager

Phreesia

Apr 2024 - Present (1 year 3 months)

Built and maintained trusted relationships with artists to support their long-term success. Led client-facing initiatives like email campaigns and product drops aligned with business goals.

Education

Degrees, certifications, and relevant coursework

ST

Srinivas Institute of Technology

Bachelor of Engineering / Bachelor of Technology, Electrical and Electronics

Completed a Bachelor of Engineering/Technology in Electrical and Electronics. Gained foundational knowledge in electrical and electronic systems.

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