Open to opportunities

Kajal Sawant

@kajalsawant

Message

Customer Success Manager with 5+ years in SaaS and tech.

India

Message

What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for professional growth.

I am a dedicated Customer Success Manager with over 5 years of experience in the SaaS and technology sectors. My expertise lies in onboarding, implementation, and account management for more than 300 clients. I have a proven track record of driving customer satisfaction, retention, and upsell growth, which I achieve through strong technical issue resolution and relationship building.

Throughout my career, I have been recognized for my ability to deliver value and optimize processes while promoting a customer-first approach. At Phreesia, I built and maintained trusted relationships with clients, led client-facing initiatives, and managed multiple accounts with meticulous attention to detail. My proficiency with tools like HubSpot and Zendesk has enabled me to track client health and proactively engage with customers to enhance their experience.

I am passionate about fostering collaboration across teams to ensure seamless client experiences and have consistently exceeded customer service expectations in fast-paced environments. My goal is to continue driving success for clients while contributing to the growth of the organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Phreesia

Apr 2024 - Present (1 year 3 months)

Built and maintained trusted relationships with artists to support their long-term success. Led client-facing initiatives like email campaigns and product drops aligned with business goals.

HubSpot Zendesk CRM Account Management Email Campaigns Project Management

Senior Implementation Analyst

Phreesia India

Jul 2023 - Present (2 years)

Served as primary point of contact for Phreesia implementation projects, ensuring on-time delivery of contract scope and managing risks and escalations. Maintained deep understanding of client configurations, integrations, admin setup, and workflows to support product adoption and issue resolution.

Salesforce Freshdesk Jira Zoho MS Office Pro Product Adoption Cross Functional Collaboration Strategic Business Reviews

Customer Success Manager

Sezzle

Feb 2021 - Present (4 years 5 months)

Championed a customer-first culture, supporting 100+ accounts across India. Increased sales by 25% in 2022 through new sales strategy and targeted email campaigns.

Customer Success Account Management Sales Strategy Email Campaigns Customer Retention Cross Functional Collaboration

Implementation Consultant

Regalix

Mar 2019 - Present (6 years 4 months)

Delivered, installed, and configured software applications to meet client requirements and ensure successful deployment. Partnered closely with client project teams to drive smooth onboarding and implementation.

Installation Configuration Onboarding Implementation Strategy Account Management Customer Service Project Management

Technical Support Engineer

Netconnect Pvt Ltd

Jun 2017 - Present (8 years 1 month)

Resolved customer inquiries with strong diagnostic skills for HP Planning and Implementation products. Supported technical teams during service disruptions to ensure fast issue resolution.

Technical Support Diagnostic Skills Configuration Product Knowledge Troubleshooting