Kajal Sawant
@kajalsawant
Customer Success Manager with 5+ years in SaaS and tech.
What I'm looking for
I am a dedicated Customer Success Manager with over 5 years of experience in the SaaS and technology sectors. My expertise lies in onboarding, implementation, and account management for more than 300 clients. I have a proven track record of driving customer satisfaction, retention, and upsell growth, which I achieve through strong technical issue resolution and relationship building.
Throughout my career, I have been recognized for my ability to deliver value and optimize processes while promoting a customer-first approach. At Phreesia, I built and maintained trusted relationships with clients, led client-facing initiatives, and managed multiple accounts with meticulous attention to detail. My proficiency with tools like HubSpot and Zendesk has enabled me to track client health and proactively engage with customers to enhance their experience.
I am passionate about fostering collaboration across teams to ensure seamless client experiences and have consistently exceeded customer service expectations in fast-paced environments. My goal is to continue driving success for clients while contributing to the growth of the organization.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Phreesia
Apr 2024 - Present (1 year 3 months)
Built and maintained trusted relationships with artists to support their long-term success. Led client-facing initiatives like email campaigns and product drops aligned with business goals.
Senior Implementation Analyst
Phreesia India
Jul 2023 - Present (2 years)
Served as primary point of contact for Phreesia implementation projects, ensuring on-time delivery of contract scope and managing risks and escalations. Maintained deep understanding of client configurations, integrations, admin setup, and workflows to support product adoption and issue resolution.
Customer Success Manager
Sezzle
Feb 2021 - Present (4 years 5 months)
Championed a customer-first culture, supporting 100+ accounts across India. Increased sales by 25% in 2022 through new sales strategy and targeted email campaigns.
Implementation Consultant
Regalix
Mar 2019 - Present (6 years 4 months)
Delivered, installed, and configured software applications to meet client requirements and ensure successful deployment. Partnered closely with client project teams to drive smooth onboarding and implementation.
Technical Support Engineer
Netconnect Pvt Ltd
Jun 2017 - Present (8 years 1 month)
Resolved customer inquiries with strong diagnostic skills for HP Planning and Implementation products. Supported technical teams during service disruptions to ensure fast issue resolution.
Education
Degrees, certifications, and relevant coursework
Srinivas Institute of Technology
Bachelor of Engineering / Bachelor of Technology, Electrical and Electronics
Completed a Bachelor of Engineering/Technology in Electrical and Electronics. Gained foundational knowledge in electrical and electronic systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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