DevaKumar Pathuri

Increased customer engagement by 40% through personalized marketing campaigns, targeted onboarding, and lifecycle engagement strategies. Designed a customer insights framework, reducing churn by 20% and increasing retention by 35%, ensuring data-driven marketing touchpoints.

Built structured onboarding frameworks, reducing Time-to-Value (TTV) by 30% and driving higher product adoption. Executed targeted retention and upsell strategies, leading to a 25% boost in Net Revenue Retention (NRR).

Developed and executed customer success frameworks, driving a 35% increase in renewals and reducing churn. Designed personalized onboarding programs, improving user retention by 15% in the first 90 days.

Optimized customer lifecycle management, enhancing key touchpoints to improve retention. Led customer satisfaction programs, driving a 20% increase in engagement and user satisfaction.

Handled end-to-end sales processes, ensuring higher lead conversions and customer engagement. Developed customized consultative selling strategies, improving customer satisfaction and retention.

Managed B2B client onboarding, ensuring a seamless transition from sales to implementation and increasing customer retention by 15%. Conducted competitive market analysis, identifying key customer pain points and developing targeted engagement strategies.

Completed a Bachelor of Technology with Honours, focusing on Electrical, Electronics, and Communications Engineering. The curriculum covered fundamental principles and advanced topics in these fields, preparing for a career in technology.