DevaKumar Pathuri
@devakumarpathuri
Customer Success and Growth Strategist with 5+ years of experience.
What I'm looking for
I am a Customer Success and Growth Strategist with over 5 years of experience in SaaS and B2B marketing. My expertise lies in customer onboarding, retention, and revenue expansion, ensuring long-term client success. I have a proven track record of increasing customer engagement through personalized marketing campaigns and targeted onboarding strategies.
At Acumen Aviation, I successfully increased customer engagement by 40% and reduced churn by 20% through a data-driven customer insights framework. My experience includes collaborating with cross-functional teams to optimize customer journeys and drive business growth. I am passionate about leveraging customer feedback to refine product positioning and enhance overall customer experience.
Experience
Work history, roles, and key accomplishments
Customer Success & Product Marketing Manager
Acumen Aviation
Oct 2024 - Present (8 months)
Increased customer engagement by 40% through personalized marketing campaigns, targeted onboarding, and lifecycle engagement strategies. Designed a customer insights framework, reducing churn by 20% and increasing retention by 35%, ensuring data-driven marketing touchpoints.
Assistant Client Engagement Manager
NWORX
May 2023 - Sep 2024 (1 year 4 months)
Built structured onboarding frameworks, reducing Time-to-Value (TTV) by 30% and driving higher product adoption. Executed targeted retention and upsell strategies, leading to a 25% boost in Net Revenue Retention (NRR).
Senior Product Expert
BYJU'S
Dec 2021 - May 2023 (1 year 5 months)
Developed and executed customer success frameworks, driving a 35% increase in renewals and reducing churn. Designed personalized onboarding programs, improving user retention by 15% in the first 90 days.
Product Specialist
BYJU'S
Dec 2020 - Dec 2021 (1 year)
Optimized customer lifecycle management, enhancing key touchpoints to improve retention. Led customer satisfaction programs, driving a 20% increase in engagement and user satisfaction.
Business Development Associate
BYJU'S
Nov 2018 - Jun 2019 (7 months)
Handled end-to-end sales processes, ensuring higher lead conversions and customer engagement. Developed customized consultative selling strategies, improving customer satisfaction and retention.
Business Development Specialist
L-Raks Extralite CLC Manufacturers
May 2018 - Nov 2018 (6 months)
Managed B2B client onboarding, ensuring a seamless transition from sales to implementation and increasing customer retention by 15%. Conducted competitive market analysis, identifying key customer pain points and developing targeted engagement strategies.
Education
Degrees, certifications, and relevant coursework
Lovely Professional University
Bachelor of Technology (Honours), Electrical, Electronics and Communications Engineering
Completed a Bachelor of Technology with Honours, focusing on Electrical, Electronics, and Communications Engineering. The curriculum covered fundamental principles and advanced topics in these fields, preparing for a career in technology.
Availability
Location
Authorized to work in
Job categories
Skills
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