DevaKumar PathuriDP
Open to opportunities

DevaKumar Pathuri

@devakumarpathuri

Customer Success and Growth Strategist with 5+ years of experience.

India

What I'm looking for

I am looking for a role that fosters collaboration, values customer insights, and offers opportunities for professional growth.

I am a Customer Success and Growth Strategist with over 5 years of experience in SaaS and B2B marketing. My expertise lies in customer onboarding, retention, and revenue expansion, ensuring long-term client success. I have a proven track record of increasing customer engagement through personalized marketing campaigns and targeted onboarding strategies.

At Acumen Aviation, I successfully increased customer engagement by 40% and reduced churn by 20% through a data-driven customer insights framework. My experience includes collaborating with cross-functional teams to optimize customer journeys and drive business growth. I am passionate about leveraging customer feedback to refine product positioning and enhance overall customer experience.

Experience

Work history, roles, and key accomplishments

AA
Current

Customer Success & Product Marketing Manager

Acumen Aviation

Oct 2024 - Present (8 months)

Increased customer engagement by 40% through personalized marketing campaigns, targeted onboarding, and lifecycle engagement strategies. Designed a customer insights framework, reducing churn by 20% and increasing retention by 35%, ensuring data-driven marketing touchpoints.

BY

Senior Product Expert

BYJU'S

Dec 2021 - May 2023 (1 year 5 months)

Developed and executed customer success frameworks, driving a 35% increase in renewals and reducing churn. Designed personalized onboarding programs, improving user retention by 15% in the first 90 days.

LM

Business Development Specialist

L-Raks Extralite CLC Manufacturers

May 2018 - Nov 2018 (6 months)

Managed B2B client onboarding, ensuring a seamless transition from sales to implementation and increasing customer retention by 15%. Conducted competitive market analysis, identifying key customer pain points and developing targeted engagement strategies.

Education

Degrees, certifications, and relevant coursework

Lovely Professional University logoLU

Lovely Professional University

Bachelor of Technology (Honours), Electrical, Electronics and Communications Engineering

Completed a Bachelor of Technology with Honours, focusing on Electrical, Electronics, and Communications Engineering. The curriculum covered fundamental principles and advanced topics in these fields, preparing for a career in technology.

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