I am a customer care executive with a strong desire to work closely with both customers and coworkers. I am highly proficient at proofreading and have excellent customer service skills. During my time at Concentrix and Daksh, I developed and maintained relationships with customers to ensure their satisfaction. I resolved billing issues and disputes through effective problem-solving techniques. Attention to detail is one of my key strengths, and I have assisted customers with product selection based on their individual needs. I am also experienced in document coordination and have a strong analytical mindset.
In my current role as a Chargeback Specialist at FIS GLOBAL, I solve customer queries regarding their credit card or debit card transactions via chat and call. I work with a great overseas team to address customers' fraud or dispute-related queries. I review customer chargeback disputes and determine the appropriate course of action. By analyzing customer account data, I identify patterns or trends to prevent future disputes. I am proficient in processing chargebacks using the appropriate systems, tools, and procedures.
Prior to my role at FIS GLOBAL, I worked as a Sales Executive at Reliance Trends. I greeted customers in a friendly and professional manner and assisted them with product selection, inquiries, and purchase decisions. I operated the cash register to process customer purchases.
