Looking for a job

Rahul Dhawan

@rahuldhawan

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Customer service professional with strong problem-solving abilities.

India

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an enthusiastic team player with over 5 years of experience in customer care and support. My journey has equipped me with the skills to deliver exceptional service in sales and debt collection. I excel in building rapport with clients, actively listening to their needs, and providing tailored solutions that enhance satisfaction and loyalty.

Throughout my career, I have proven my ability to manage accounts effectively and resolve payment issues with empathy. This approach has resulted in improved collection rates and increased customer retention. I am passionate about using my communication skills to foster positive relationships and drive results.

Experience

Work history, roles, and key accomplishments

Debt Collector

Midland Credit Management

Feb 2023 - Aug 2024 (1 year 6 months)

Specialized in debt collection, utilizing negotiation skills to resolve payment issues and improve collection rates. Maintained empathy and understanding while interacting with clients to enhance customer retention.

Debt Collection Negotiation Empathy Customer Retention Problem Solving Communication

Customer Care Executive

Dellta Airlines

Aug 2021 - Sep 2022 (1 year 1 month)

Delivered high-quality customer service, addressing client inquiries and providing solutions to enhance customer satisfaction. Developed strong communication skills while managing customer interactions.

Customer Care Customer Service Communication Problem Solving

Customer Care Executive

Interglobe Technologies

Aug 2017 - Mar 2020 (2 years 7 months)

Provided exceptional customer support in sales and debt collection, building rapport with clients and delivering tailored solutions to enhance satisfaction and loyalty. Managed accounts and resolved payment issues effectively.

Customer Care Customer Service Sales Communication Problem Solving Negotiation Data Analysis Empathy

Education

Degrees, certifications, and relevant coursework

Delhi University

High School Diploma, Business Management

2014 - 2015

Grade: 7

Completed high school with a focus on accounts and business management, gaining foundational knowledge in financial principles and management strategies.