Rahul Dhawan
@rahuldhawan
Customer service professional with strong problem-solving abilities.
What I'm looking for
I am an enthusiastic team player with over 5 years of experience in customer care and support. My journey has equipped me with the skills to deliver exceptional service in sales and debt collection. I excel in building rapport with clients, actively listening to their needs, and providing tailored solutions that enhance satisfaction and loyalty.
Throughout my career, I have proven my ability to manage accounts effectively and resolve payment issues with empathy. This approach has resulted in improved collection rates and increased customer retention. I am passionate about using my communication skills to foster positive relationships and drive results.
Experience
Work history, roles, and key accomplishments
Debt Collector
Midland Credit Management
Feb 2023 - Aug 2024 (1 year 6 months)
Specialized in debt collection, utilizing negotiation skills to resolve payment issues and improve collection rates. Maintained empathy and understanding while interacting with clients to enhance customer retention.
Customer Care Executive
Dellta Airlines
Aug 2021 - Sep 2022 (1 year 1 month)
Delivered high-quality customer service, addressing client inquiries and providing solutions to enhance customer satisfaction. Developed strong communication skills while managing customer interactions.
Customer Care Executive
Interglobe Technologies
Aug 2017 - Mar 2020 (2 years 7 months)
Provided exceptional customer support in sales and debt collection, building rapport with clients and delivering tailored solutions to enhance satisfaction and loyalty. Managed accounts and resolved payment issues effectively.
Education
Degrees, certifications, and relevant coursework
Delhi University
High School Diploma, Business Management
2014 - 2015
Grade: 7
Completed high school with a focus on accounts and business management, gaining foundational knowledge in financial principles and management strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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