Avi Malde

I’m a Customer Service Executive with experience as a Customer Service Expert (Credit Fraud), supporting customers with suspected fraudulent transactions. I handle customer inquiries, investigate credit and debit card fraud cases, and guide customers through dispute registration, chargebacks, and transaction verification.

In my day-to-day work, I collaborate with fraud prevention, credit risk, and operations teams to ensure cases are processed accurately. I focus on resolving customer concerns by connecting the right information to the appropriate fraud and dispute workflow.