At Concentrix, I manage customer requests through email, chat, and CRM platforms while maintaining service level commitments. I track and document issues, and coordinate with internal departments to support timely resolution.
At Sureminds Solutions (Capgemini Process), I handled customer inquiries, complaints, and service requests across multiple channels. I investigated concerns, maintained CRM case records, and assisted with escalation management.
At Teleperformance (Flipkart Process), I managed high-volume customer interactions and resolved order, delivery, and account-related issues. I escalated complex cases and kept customers updated on case status.
At Startek, I supported customers through phone and digital channels, documented interactions, and helped resolve service inquiries. Across these roles, I’ve worked with CRM systems, case tracking, and operational records.
