ANAtul Negi
@atulnegi
Customer support professional with 2+ years of experience, skilled in FCR and problem-solving.
IndiaWhat I'm looking for
Dedicated and customer-focused professional with over 2 years of experience in customer support, specializing in chat processes within the BPO industry. Adept at handling high-volume interactions, ensuring first contact resolution (FCR), and delivering exceptional service to enhance customer satisfaction. Skilled in problem-solving, multitasking, and adapting to dynamic work environments.
In addition to my customer support background, I am pursuing an MBA, which has helped me develop a deeper understanding of corporate strategy, predictive analysis, and web & social media analytics. Open to opportunities that allow me to leverage my skills in customer operations, financial compliance, or risk management.
Experience
Work history, roles, and key accomplishments
FGHandled service requests for broadband installations and troubleshooting technical faults via chat. Focused on achieving First Contact Resolution by effectively diagnosing customer concerns and maintaining detailed records in CRM tools.
TEManaged broadband service queries and troubleshooting connectivity issues via chat. Handled billing inquiries and account-related concerns while ensuring customer satisfaction and adherence to service level agreements.
Senior Customer Care Executive
Think More Services
Dec 2022 - Oct 2023 (10 months)
Handled customer queries and concerns through live chat, ensuring prompt and accurate resolution. Assisted customers with offers and discounts while maintaining professionalism and efficiency. Managed multiple chat interactions to meet key performance indicators.
Education
Degrees, certifications, and relevant coursework
LULovely Professional University
Master of Business Administration, Business Analytics and Data Science
2023 -
GUGGSIP University
Bachelor of Business Administration, Business Administration
2017 - 2020
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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