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RAJARSHI DAS

@rajarshidas

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I build learner engagement journeys that improve enrollment, retention, and customer outcomes.

India

Message

What I'm looking for

I'm pursuing Customer Success, Student Success, Customer Onboarding, and Customer Experience opportunities where I can strengthen lifecycle management, stakeholder engagement, learner retention, and customer-focused relationship building.

I've managed learner engagement and relationship-building for 25,000+ prospective learners across higher-education institutions, from inquiry through enrollment. At Globsyn Business School, I manage MBA learner journeys using Meritto CRM, helping learners and stakeholders make informed education decisions.

At Centurion University, I led engagement for 5,600+ learners and reduced churn by 45% in 2024 through customer-delight strategies across the learner lifecycle. I also led teams, strengthened relationships with students, parents, institutions, and channel partners, and improved enrollment and retention outcomes.

Earlier at Amity University, I progressed from Executive to Assistant Manager and grew annual enrollments from 8 to 56. I bring hands-on experience with Meritto, Salesforce, Amizone, and Zendesk, with a focus on lifecycle visibility, proactive communication, onboarding, and customer retention.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Globsyn Business School

Feb 2025 - Aug 2026 (1 year 6 months)

Managed end-to-end learner engagement journeys for MBA programs, utilizing Meritto CRM for interaction tracking and pipeline visibility. Delivered consultative guidance and collaborated with academic and admissions teams to improve enrollment and retention.

Meritto CRM Customer Lifecycle Management Stakeholder Engagement Consultative Communication Process Improvement Customer Experience

Senior Manager – Admissions & Outreach

Centurion University

Apr 2024 - Nov 2024 (7 months)

Led a team of four in managing end-to-end learner lifecycle processes, improving enrollments and reducing churn by 45% in 2024. Managed engagement for 5,600+ learners and built relationships with students, parents, and channel partners.

Team Leadership Customer Lifecycle Management CRM Stakeholder Engagement Churn Reduction Design to Delight

Senior Executive

Amity University

Progressed from Executive to Senior Executive, managing learner engagement and admissions support. Utilized CRM systems and consultative selling to support premium program enrollments.

Salesforce Amizone CRM Consultative Selling Stakeholder Engagement Admissions Operations

Regional Head – West Bengal

Geeta University

Established and managed regional learner engagement operations, building relationships with schools and channel partners. Led team-building and coordinated communication and outreach activities.

Regional Operations Stakeholder Engagement Team Leadership Relationship Management Consultative Communication

Assistant Manager

Amity University

Managed learner engagement and admissions support across West Bengal, Tripura, and Assam, leading a team of up to three. Increased high-ticket enrollments from 8 in 2014 to 56 in 2022, representing 600% growth.

Salesforce Amizone CRM Consultative Selling Team Leadership Stakeholder Engagement Admissions Operations

Admission Manager

Centurion University

Managed learner engagement journeys from inquiry to enrollment, reducing churn by 20% in 2023. Coordinated communication with students, parents, and schools, and led regional engagement activities across West Bengal.

CRM Customer Lifecycle Management Stakeholder Engagement Pipeline Management Onboarding Regional Operations

Executive

Amity University

Managed learner engagement, admissions support, and stakeholder communication activities. Represented the institution at educational fairs and outreach events.

Salesforce Amizone CRM Stakeholder Engagement Admissions Operations Event Representation