Open to opportunities

Shradha Sen

@shradhasen

Customer Success and Business Development professional guiding student enrollments and improving satisfaction with data-driven onboarding.

India

Message

What I'm looking for

I’m looking for a customer success role in EdTech where I can drive enrollments, manage onboarding, and improve conversion and retention using CRM and performance analytics—while collaborating cross-functionally to enhance the learner experience.

I’m a Customer Success and Business Development professional with 4+ years of experience in EdTech, student counseling, admissions, customer onboarding, and relationship management. I guide students through the enrollment lifecycle, improve conversion rates, and keep customer satisfaction at the center of my work.

I’ve led and mentored teams to achieve enrollment and revenue targets, delivered consultative counseling, and built follow-up and sales funnels to drive results. I’m strong in Salesforce/LSQ CRM, performance reporting & analytics, and resolving escalations quickly while ensuring seamless LMS onboarding and a high-quality customer experience.

Experience

Work history, roles, and key accomplishments

Senior Program Advisor

Campuswalkin

Nov 2024 - Nov 2025 (1 year)

Guided prospective students in selecting online programs aligned to their career objectives and managed the full admissions process, including documentation verification and LMS onboarding. Delivered post-enrollment support, coordinated with internal teams to resolve concerns, and contributed to improved service quality and customer experience.

Student Counseling Admissions Management Customer Onboarding CRM Management Escalation Handling Customer Support Process Improvement

Assistant Team Leader

Hike Education Pvt. Ltd.

Jun 2022 - Oct 2024 (2 years 4 months)

Led and mentored a team to achieve enrollment and revenue targets through consultative student counseling and consultative sales. Built sales funnels and follow-up strategies to improve lead conversion, managed customer onboarding, and produced performance reports to support data-driven decisions.

Team Leadership Student Counseling Business Development Enrollment management Sales Funnels Customer Onboarding CRM Management performance reporting Cross Functional Collaboration

Executive Counselor

Talentedge

Dec 2021 - May 2022 (5 months)

Conducted one-on-one and group counseling sessions for prospective students to explain program offerings and career benefits. Maintained follow-ups to improve conversions and engagement while building strong customer relationships through effective communication and support.

Student Counseling Career Guidance Admissions Support Customer Relationship Management Customer Engagement Communication Skills Consultative Selling