Open to opportunities

Swathi Lakshmi

@swathilakshmi

Revenue and Customer Facing Professional driving revenue, retention, and long-term client growth through consultative engagement.

India

Message

What I'm looking for

Seeking account management, client partnership, customer success, onboarding roles where I can drive sustainable growth, deepen client relationships, and deliver measurable business impact.

Client focused professional with proven success driving revenue growth, client retention, and lifecycle engagement within premium service environments. Experienced in managing high intent inbound leads and converting opportunities into measurable outcomes, consistently delivering successful conversions per cycle.

Skilled in consultative relationship management, pipeline optimization, and forecasting using Salesforce CRM. Adept at guiding clients through complex decision-making processes, strengthening engagement, and ensuring seamless onboarding and long-term success.

Strong cross-functional collaborator, partnering with marketing, admissions, and operations teams to improve lead quality, reduce churn, optimize client journeys, and enhance retention strategies. Recognized for data-driven execution, ownership mindset, and consistent high performance.

Experience

Work history, roles, and key accomplishments

Current

Program Advisor

Current

Emeritus

Sep 2024 - Present (1 year 5 months)

Managed 300–500 inbound leads monthly for University of Chicago Online programs, driving 80+ enrollments per cohort and optimizing pipelines to increase conversion and cohort viability.

Consultative Sales Salesforce CRM Pipeline Management Enrollment Strategy Forecasting Cross Functional Collaboration

Lead Consultant

FES India

Jan 2024 - Sep 2024 (8 months)

Led consultative advising for USA-focused international education programs, serving as senior point of contact for high-intent leads and improving profiling, eligibility assessment, and conversion outcomes.

Consulting Lead Qualification Process Improvement

Senior Student Recruitment Counselor

IDP Education

Jul 2023 - Dec 2023 (5 months)

Managed end-to-end counseling for USA applicants, handling high-volume inquiries and consistently converting applicants through profile evaluation and trust-based relationships.

Student Recruitment Counseling Applicant Conversion Pipeline Management

Student Recruitment Counselor

IDP Education

Apr 2021 - Jul 2023 (2 years 3 months)

Evaluated academic profiles and guided applicants for USA universities, maintaining accurate pipeline tracking and improving application-to-enrollment conversion rates.

Lead Management Relationship Building

Student Counselor

Eduworld International

Oct 2020 - Mar 2021 (5 months)

Provided counseling and profile evaluation for international education aspirants, supporting application readiness and overseas pathway decisions.

Counseling Application Support Communication

Service Relationship Manager

BharatMatrimony.com

Jun 2019 - Aug 2020 (1 year 2 months)

Managed a portfolio of paid clients as primary relationship owner, delivering personalized consultations to improve satisfaction, retention, and long-term engagement.

Client Management Relationship Building Customer Retention Consulting Commercial Outcomes