Open to opportunities

vishal kumar

@vishalkumar20

Message

Sales and operations professional driving revenue growth and process efficiency.

India

Message

What I'm looking for

I seek a role blending sales and operations where I can use data-driven processes to boost revenue, improve retention, and scale teams.

I am a resilient sales and operations professional with 6+ years of experience driving revenue growth, territory expansion, and process optimization across B2B and B2C channels. I have a proven record of high performance, including achieving 200% of monthly targets at Eureka Forbes and implementing a WhatsApp Business API workflow at Electronex that reduced lead response times by 40%.

I combine consultative selling and key account management with strong operational discipline—building centralized databases, improving CRM hygiene, and designing retention systems that preserved 95% of a local client base. I am pursuing a Google Data Analytics Professional Certificate to strengthen my data-driven decision-making and further scale impact.

Experience

Work history, roles, and key accomplishments

Current

Sales & Operations Associate

Current

Electronex Solution

May 2022 - Present (3 years 7 months)

Designed and implemented a WhatsApp Business API workflow that reduced initial lead response times by 40% and retained 95% of the local client base through a targeted client recall system.

WhatsApp Business API CRM Hygiene Excel Pivot Tables Lead Generation Pipeline Management Customer Retention Data Migration SLA Management

Insurance Consultant

Max Life Insurance

Mar 2021 - Feb 2022 (11 months)

Achieved a 20% conversion rate on cold leads (vs. industry avg. 10%) by implementing structured follow-ups and conducted financial needs analysis for 100+ prospects to drive policy sales and persistency.

Consultative Selling Needs Analysis Lead Follow Up Key Account Management CRM

Operations Manager

Private Estate Management

Feb 2020 - Mar 2021 (1 year 1 month)

Managed medical logistics and household finances during the COVID-19 pandemic and negotiated with vendors to prevent stock-outs of essential medical inventory.

Vendor Management Supply Chain Coordination Inventory Management Financial Management Logistics Negotiation Procurement

Senior Sales Associate

Eureka Forbes Ltd.

Oct 2018 - Feb 2020 (1 year 4 months)

Consistently achieved 200% of monthly revenue targets, grew average deal size by 30% through institutional sales, and generated 50+ qualified leads weekly via targeted BTL activities.

B2B Sales B2C Sales Lead Generation Product Demonstrations Revenue Growth Field Marketing

Customer Support Associate

Aegis Limited

Jan 2014 - Dec 2018 (4 years 11 months)

Handled 80+ daily inbound calls for telecom and e-commerce clients, maintained a 92% CSAT, and resolved complex billing and technical issues with full CRM documentation.

Customer Support CRM Ticket Resolution Billing Disputes CSAT Technical Troubleshooting