AVAakash Verma
@aakashverma1
Customer Success & SaaS Growth leader with 8 years of experience.
IndiaWhat I'm looking for
I am a Customer Success and SaaS Growth leader with around 8 years of experience in scaling B2B SaaS product businesses from 0 to 1. My expertise lies in leading teams across Customer Success, Product, and Revenue Operations, with a proven track record in driving Net Revenue Retention (NRR) growth and building high-impact Customer Success teams.
In my recent role as Head of Operations at Xindus Trade Network, I led the US Warehousing business, managing international operations for over 190 accounts. I architected scalable operational workflows and implemented dashboards to monitor KPIs, significantly enhancing operational efficiency. My previous experience at HuviAir Technologies involved managing a $1M+ ARR portfolio and driving NRR expansion through proactive engagement with enterprise accounts, consistently achieving high customer satisfaction and retention rates.
Experience
Work history, roles, and key accomplishments
Head of Operations
Xindus Trade Network
Jan 2024 - Present (1 year 4 months)
Led the US Warehousing business, managing international operations for over 190 accounts and cultivating strategic relationships with US partners. Architected end-to-end scalable operational workflows and implemented dashboards to monitor KPIs and key business metrics.
Head of Operations, SVP
Huviair Technologies
Jan 2020 - Dec 2023 (3 years 11 months)
Led a 32-member team across Customer Success, Product, and Rev Ops, overseeing over 170 projects for 65 clients across India, UAE, and USA. Managed a $1M+ ARR portfolio, driving NRR expansion through proactive engagement and conducting QBRs with CXOs.
Customer Success Consultant
Autoninja
Jan 2015 - Dec 2018 (3 years 11 months)
Managed India’s largest dealership account, executing data-driven analytics on user-generated data to optimize insurance team performance. Piloted a 3-tiered support system for over 400 executives in six cities of India, improving response time and ticket triage.
Education
Degrees, certifications, and relevant coursework
IUIndian Institute of Management Udaipur
Master of Business Administration, Business Administration
Completed a Master of Business Administration program.
TTThapar Institute of Engineering & Technology
Bachelor of Engineering, Mechanical Engineering
Obtained a Bachelor of Engineering degree.
Availability
Location
IndiaAuthorized to work in
Job categories
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