AVAakash Verma
@aakashverma1
AI Strategist | Customer Success & SaaS Growth leader with 8+ years of experience.
IndiaWhat I'm looking for
AI Strategist & SaaS Growth leader with 8+ years of experience driving Customer Success, RevOps and GTM for B2B SaaS startups. Adeptat scaling 0→1 operations, leading cross-functional teams and delivering strong NRR growth through scalable systems and automation.
Now building expertise in deploying AI-led systems, LLM-powered co-pilots, chat/voice agents, and no-code automation workflows tostreamline GTM processes, accelerate onboarding, and enhance customer engagement at scale.
Experience
Work history, roles, and key accomplishments
Head of Operations
Xindus Trade Network
Jan 2024 - Present (1 year 7 months)
Led the US Warehousing business, managing international operations for over 190 accounts and cultivating strategic relationships with US partners. Architected end-to-end scalable operational workflows and implemented dashboards to monitor KPIs and key business metrics.
Head of Operations, SVP
Huviair Technologies
Jan 2020 - Dec 2023 (3 years 11 months)
Led a 32-member team across Customer Success, Product, and Rev Ops, overseeing over 170 projects for 65 clients across India, UAE, and USA. Managed a $1M+ ARR portfolio, driving NRR expansion through proactive engagement and conducting QBRs with CXOs.
Customer Success Consultant
Autoninja
Jan 2015 - Dec 2018 (3 years 11 months)
Managed India’s largest dealership account, executing data-driven analytics on user-generated data to optimize insurance team performance. Piloted a 3-tiered support system for over 400 executives in six cities of India, improving response time and ticket triage.
Education
Degrees, certifications, and relevant coursework
IUIndian Institute of Management Udaipur
Master of Business Administration, Business Administration
Completed a Master of Business Administration program.
TTThapar Institute of Engineering & Technology
Bachelor of Engineering, Mechanical Engineering
Obtained a Bachelor of Engineering degree.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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