Open to opportunities

Dasari Manoj Rao

@dasarimanojrao

Message

I lead B2B client growth and operations, driving deals, retention, and KPI-backed performance with coached teams.

India

Message

What I'm looking for

I’m looking for a role where I can grow B2B revenue and strengthen client relationships using CRM discipline, while leading teams through clear SOPs, KPI tracking, and fast escalation resolution in a cross-functional environment.

I’m a results-driven Customer Relationship & Business Development professional with 5+ years of experience managing international (US) and domestic (India) client portfolios. I’m known for full client lifecycles—cold outreach and requirement gathering through proposal, negotiation, deal closure, and post-sale retention—supported by consistent CRM-driven follow-up.

Across my roles, I’ve built dependable outcomes around measurable service and commercial performance: 90%+ client satisfaction scores and a 95% follow-up closure rate, alongside disciplined escalation handling and first-contact resolution. I’ve led B2B sales efforts including product demonstrations, contract negotiation, and long-term relationship management, while coordinating closely with Sales, Marketing, Operations, and Tech to keep delivery aligned with client expectations.

Most recently, I’ve been operating as a Team Lead (Operations & Internal Leadership), where I manage cross-functional execution, standardize workflows and SOPs for quality and efficiency, and coach teams through one-on-ones and performance reviews. I track weekly/monthly KPIs, build performance dashboards for senior leadership, and serve as a key escalation point to ensure swift resolution and minimal disruption to business operations.

Experience

Work history, roles, and key accomplishments

Current

Team Lead - Operations

Current

EFATech Solutions

Oct 2025 - Present (6 months)

Led and managed a cross-functional team by implementing standardized operational workflows and SOPs to improve efficiency and output quality. Tracked weekly/monthly KPIs, handled escalations as the primary point of contact, and coordinated with sales, operations, and tech to align team goals with company objectives.

Team Leadership SOP Development KPI Tracking Escalation Management Performance Coaching Cross Functional Collaboration

Business Development Executive

Craft My Plate

Mar 2025 - Aug 2025 (5 months)

Generated leads through targeted cold calls and personalized email campaigns, managing end-to-end client engagements from requirement gathering to negotiation and deal closure. Achieved a single-day revenue milestone of ₹1,85,000 and led a small team while coordinating with design, operations, and marketing to ensure timely service delivery.

B2B Sales Cold Outreach Email Campaigns Requirement gathering Proposal Development Contract Negotiation Pipeline Management Team Leadership Client Relationship Management

Business Development Executive

Elite Idea Solutions

Jun 2020 - Feb 2025 (4 years 8 months)

Managed US-based and domestic client portfolios for hospital management software, custom websites, and digital transformation solutions. Closed ~25 international projects (avg. annual contract values of $15K–$25K), maintained 90%+ client satisfaction with a 95% follow-up closure rate, and reduced escalation turnaround time by 20% through a unified callback and response tracking system.