Arun Kumar

Lead end-to-end business operations, overseeing cross-functional teams and driving SOP implementation, workflow restructuring, and operational automation. Monitor KPIs and performance dashboards to ensure operational efficiency and continuous improvement.

Spearheaded strategic business development initiatives to drive revenue growth, client acquisition, and startup ecosystem expansion. Built relationships with founders, investors, and partners, and led CRM optimization projects.

Led strategic growth initiatives, managing daily sales, operations, and cross-functional execution for a 75-member team. Built performance dashboards and operational reporting systems using Microsoft 365, and managed RFP/RFQ processes.

Managed large-scale sales and operations functions, consistently achieving 120%+ of revenue targets across 8 years. Improved operational efficiency through CRM integration, automation, and project management tooling, and built real-time analytical dashboards.

Delivered technical support operations with high CSAT scores, handling OS and server-related troubleshooting. Conducted employee training programs and provided floor support, improving first-call resolution rates.

Supervised floor operations and sales teams, monitored KPIs, coached team members, and improved overall performance.

Completed a certification in Data Visualization with Power BI from Great Learning Academy in 2024.

Completed a certification in Jira Project Management from Great Learning Academy in 2023.

Completed a certification in Sales Management from Great Learning Academy in 2023.

Bachelor of Science in Computer Science from Jeppiaar SRR Engineering College, Chennai, completed in 2008.

Diploma in Computer Engineering from Panimalar Polytechnic College, Chennai, completed in 2005.