Open to opportunities

Rahul Anand

@rahulanand2

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Technical Support professional with expertise in SaaS solutions.

India

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What I'm looking for

I am looking for a role that allows me to leverage my technical support skills while providing opportunities for growth and collaboration within a dynamic team.

I am a dedicated Technical Support professional with a strong background in resolving SaaS-related issues and enhancing customer satisfaction. My experience spans over several years, where I have honed my skills in providing comprehensive technical support through various channels, including calls, chats, and emails. I pride myself on my ability to analyze and diagnose customer issues effectively, ensuring tailored resolutions that lead to seamless product performance.

In my previous roles, I have successfully managed customer tickets, resolved complex API and integration issues, and collaborated closely with cross-functional teams to drive product improvements. My analytical skills have allowed me to provide actionable insights that optimize performance and enhance user satisfaction. I am passionate about delivering end-to-end technical solutions and continuously striving for excellence in customer service.

Experience

Work history, roles, and key accomplishments

Technical Support Professional

Acefone India

Aug 2023 - Present (2 years)

Provided comprehensive technical support for SaaS products via call, chat, and email, managing and resolving customer tickets promptly. Analyzed and diagnosed customer issues, ensuring a deep understanding of the problem for effective and tailored resolutions.

Webhooks Customer Support Data Analysis Reporting Troubleshooting Customer Satisfaction

Executive Assistant

Saffron Tech PVT LTD

Aug 2021 - Present (4 years)

Managed the day-to-day professional activities of the director, ensuring smooth operation and efficient scheduling. Worked on data analysis to evaluate and improve processes within the executive department, providing actionable insights.

Data Analysis Excel Meeting Management Scheduling Workflow Optimization Administrative Support Process Improvement Executive Support

Customer Support

Hinduja Global Solutions

May 2018 - Present (7 years 3 months)

Handled daily customer calls, addressing inquiries and providing prompt and effective solutions to ensure customer satisfaction. Resolved customer issues, ensuring timely follow-up and ensuring all concerns are fully addressed.