SHAHID BHATT
@shahidbhatt
Customer support specialist delivering technical help and boosting customer satisfaction.
IndiaWhat I'm looking for
I am a highly dedicated and customer-focused professional with proven experience in customer support and technical troubleshooting. I have handled high-volume inbound inquiries via phone and email, maintained professionalism, and delivered a 95% customer satisfaction rate while improving retention through targeted complaint assessments.
With a B.Tech in Computer Science and Engineering, I provide step-by-step technical guidance, install and configure software, and offer post-sale support. I take pride in resolving complex technical issues, driving a 15% improvement in customer satisfaction and retention, and consistently managing over 100 customer interactions daily.
Experience
Work history, roles, and key accomplishments
COHandled incoming customer inquiries via phone and email, resolving complaints and improving customer satisfaction and retention by 15% while managing over 100 customer interactions daily.
COTechnical Support Specialist
Troubleshot and resolved technical issues, provided step-by-step guidance and post-sale follow-up, and installed and configured software applications to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
MGMITS Gwalior
Bachelor of Technology, Computer Science and Engineering
2020 - 2024
Completed a Bachelor of Technology in Computer Science and Engineering at MITS Gwalior from June 2020 to July 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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