RRRaheim Richards
@raheimrichards
Customer service professional with award-winning call center experience and strong problem-solving skills.
JamaicaWhat I'm looking for
I am an award-winning customer service associate with over three years of call center experience and a strong track record of exceeding KPIs and customer satisfaction targets.
I have mentored and trained new associates, improving team efficiency, and received multiple recognitions including Top Associate Service Delivery and Top Performer awards.
I bring strengths in communication, teamwork, Microsoft Office proficiency, operations and administrative tasks, and a commitment to driving conversions and upselling to support company goals.
Experience
Work history, roles, and key accomplishments
Sales Specialist
Alorica
Jun 2025 - Present (4 months)
Convert guests into reward program members, upsell rooms and packages to increase revenue, and secure future bookings to drive daily conversion and guest satisfaction.
Ridesharing Driver
Independent Driver
May 2024 - May 2025 (1 year)
Managed daily ride-hailing operations, maintained high customer satisfaction ratings, optimized routes to increase efficiency and revenue, and maintained accurate financial transaction records.
Customer Service Associate
Sutherland Global
Oct 2021 - May 2024 (2 years 7 months)
Resolved high volumes of complex customer inquiries via phone while consistently exceeding customer satisfaction metrics; mentored and trained new CSAs, improving team efficiency and earning multiple top-performer awards.
Education
Degrees, certifications, and relevant coursework
Bridgeport High
CAPE subjects, Tourism and Entrepreneurship
2019 - 2020
Completed 3 CAPE subjects with majors in Tourism and Entrepreneurship, developing analytical and time-management skills.
Fair Prospect High
CXC subjects, Business
2017 - 2019
Completed 8 CXC subjects majoring in Business, building a solid academic foundation across a diverse curriculum.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Social media
Job categories
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