Najee Mckenzie

Provided excellent customer service by assisting clients and guests with reservations, bookings, and modifications. Answered inquiries, addressed concerns, and ensured a smooth booking experience for customers. Processed reservations efficiently while maintaining accuracy and professionalism.

Managed customer inquiries via live chat and email, offering timely and accurate responses. Provided detailed product information and recommendations to enhance the customer experience. Troubleshoot technical issues and resolve customer concerns promptly.

Assisted customers with reservations, ticket modifications, and general travel inquiries. Ensured customer satisfaction by addressing concerns and providing accurate flight and booking information. Processed reservations efficiently while adhering to company policies and guidelines.

Reviewed and processed claim submissions, verifying details and ensuring all required information was provided. Advised healthcare providers on necessary documentation for claim processing. Provided clear explanations of benefits and claims status to customers and providers.

Responded to customer inquiries via phone, email, and live chat, delivering prompt and effective support. Assisted customers with product inquiries and order issues, as well as troubleshooting technical problems. Recommended products and services to enhance customer satisfaction and drive sales.

Successfully completed the School Leaving Certificate. The curriculum included relevant CSEC Subjects, providing a strong foundation in various academic disciplines.