Open to opportunities

Owen Thompson

@owenthompson

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Customer Sales Advisor who delivers tailored service and data-driven insights.

United Kingdom

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What I'm looking for

I’m looking for a customer-facing role where I can combine sales and support with data-driven problem solving—handling queries, improving processes, and contributing to a supportive team in a fast-paced environment.

I’m a customer-focused Customer Sales Advisor who enjoys handling high-volume queries and helping people understand complex products like device insurance coverage and terms and conditions. I’m proactive in resolving issues, streamlining administrative work, and ensuring an enhanced, personalised customer experience.

Across Domestic and General, Sedgwick, DHU Healthcare, and The Telegraph, I’ve developed strong communication and listening skills through multiple formats (telephone and email) and fast-paced environments. I’m highly capable with confidential information, prioritising tasks to deliver “gold standard service,” and navigating complex systems using CRM and call centre platforms.

I also bring practical Office and data capability, regularly using Microsoft Excel, Word, Outlook, and PowerPoint to create reports and present data-driven insights to teams. From training new starters to leading recruitment interviewing, and improving call resolution times through process analysis, I bring a team-minded, solutions-first approach.

Experience

Work history, roles, and key accomplishments

Current

Customer Sales Advisor

Current

Domestic and General

Oct 2025 - Present (8 months)

Handled high-volume customer queries for Sky Device Insurance, explaining coverage and terms while assisting with insurance claims. Maintained accurate records and supported timely, customer-focused service across the UK and Ireland.

Customer Service Insurance Claims Handling Customer Terms Explanation Time Management

Home Insurance Emergency Advisor

Sedgwick

Feb 2025 - Oct 2025 (8 months)

Worked in a fast-paced home insurance emergency services environment, adapting quickly to workload and training new starters. Managed specialist tasks alongside standard duties and supported team wellbeing and shifting workloads as needed.

Customer Support Training Team Coordination Specialist Task Handling Administrative Procedures Communication

NHS 111 Health Advisor

DHU Healthcare

Mar 2024 - Feb 2025 (11 months)

Provided emergency and non-emergency support to the public and medical professionals using multiple office applications. Prioritised tasks in real time while maintaining confidentiality and handling sensitive information professionally.

Healthcare Customer Support Confidentiality Rapid Process Adaptation Professional communication Time Management

Customer Experience Advisor

The Telegraph

Jun 2023 - Mar 2024 (9 months)

Delivered customer support by gathering accurate information, escalating requests appropriately, and processing account amendments. Led and managed a recruitment team for interviewing potential employees, recognised for top performance within the team.

Customer Support Telephone Case Handling Account Management Escalation Management Interviewing Gathers Information Communication

Outbound Sales Advisor

Sky

Jan 2022 - Jun 2023 (1 year 5 months)

Exceeded sales targets in a fast-paced outbound environment through customer-focused communication, product knowledge, and negotiation. Contributed to a project to improve call resolution times by researching customer pain points and supporting process improvements to reduce transfers.

Outbound Sales Negotiation Product Knowledge Objection Handling Call Resolution Improvement Process Improvement

Dispatch Warehouse Operative

The Very Group

Jul 2021 - Jan 2022 (6 months)

Supported dispatch operations during high-demand periods, managing order handling and warehouse functionality with reduced staffing. Worked independently under minimal supervision to maintain a fast, organised workflow and ensure timely loading.

Warehouse operations Order Management Organisation Team Coordination

McDonald's Crew Member

McDonald's

Mar 2021 - Jul 2021 (4 months)

Performed crew duties in a high-paced kitchen and customer-facing environment while quickly learning new responsibilities. Followed food hygiene requirements and delivered quality customer service through clear communication.

Kitchen operations Food Hygiene Customer Service Teamwork Communication Quality Standards

KFC Team Member

KFC

Sep 2020 - Jan 2021 (4 months)

Worked front of house and in the kitchen in a fast-paced environment, coordinating tasks where communication was essential. Maintained food hygiene standards and adapted service based on factors such as stock shortages.

Food Hygiene Kitchen Support Fast Paced Environment

Customer Service Operator

Dimensions UK Ltd

Dec 2019 - Feb 2020 (2 months)

Handled customer enquiries via telephone and email, maintaining professional relationships and reliable service. Used ICT skills including Excel and data input to support customer order processing.

Customer Service Email Support Data Input Excel Professional communication Client Relationship Management ICT