Open to opportunities

Adebayo Fasinro

@adebayofasinro

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Experienced customer service advisor skilled in case management, dispute resolution, and team leadership.

United Kingdom

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What I'm looking for

I seek a customer-focused role where I can apply case management, coaching and process-improvement skills within a collaborative culture that supports development.

I am a highly versatile customer service advisor with extensive experience across industries, specializing in case management, complaints resolution, fraud management and team leadership. I consistently deliver exceptional service, improve processes, and coach teams while maintaining strict adherence to policies and regulatory guidelines.

My background includes managing credit card fraud caseloads, leading teams, performing data analysis to detect suspicious activity, and implementing process improvements that saved time and costs. I am organized, methodical, and eager to leverage my communication, CRM proficiency and leadership skills to make a positive impact in a customer-facing role.

Experience

Work history, roles, and key accomplishments

Current

Customer Services Specialist

Current

TSYS

Mar 2023 - Present (2 years 7 months)

Responds to inbound/outbound calls, chats and emails to manage credit card fraud cases end-to-end, reducing resolution times and ensuring FCA-compliant case handling while coaching the team and supporting escalations.

CRM Outbound Calling Coaching Data Analysis

General Manager

Melan Rock Ltd

Apr 2017 - Sep 2020 (3 years 5 months)

Led a 12-person team managing commodity export operations, implemented process improvements and recruitment/onboarding programs, and managed litigation and stakeholder relations to support business continuity.

Operations Management Team Leadership Recruitment Customer Service Process Improvement Stakeholder Management Onboarding

Councillor

Wolverton & Greenleys Town Council

May 2016 - Mar 2017 (10 months)

Elected representative who consulted residents, influenced local development and planning decisions, and oversaw community projects including open spaces and village halls.

Community Engagement Local Plans Policy Advocacy Public Speaking

Retail Warehouse Team Lead

Kuehne & Nagel Ltd

Aug 2005 - Aug 2016 (11 years)

Managed performance of up to 170 warehouse staff, drove process improvements that saved weeks of repair time and £20-30k in overtime, led a rapid John Lewis fulfilment project and was awarded Employee of the Year.

Warehouse Management Team Leadership Health & Safety Process Improvement Project Delivery Recruitment Performance Monitoring

Education

Degrees, certifications, and relevant coursework

Unknown institution (BA - Law)

Bachelor of Arts, Law

2020 - 2022

Completed a Bachelor of Arts in Law from 2020 to 2022, focusing on foundational legal principles and analytical skills relevant to dispute resolution and compliance.