Open to opportunities

Fatima Aboobaker

@fatimaaboobaker

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Dedicated customer assistant with strong communication and sales skills.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, where I can grow and contribute positively.

I am a sincere and dedicated team player with extensive experience in customer service across various sectors, including retail, car dealerships, and call centers. My commitment to delivering high-quality customer care drives me to ensure that every customer interaction is positive and satisfying. I believe in going the extra mile to meet targets and maintain a welcoming environment for customers.

Throughout my career, I have honed my skills in communication, problem-solving, and teamwork. My roles have included retail sales assistant positions at Sports Direct and River Island, where I focused on providing excellent sales service and maintaining product knowledge. At Mayfair Motors, I further developed my customer interaction skills, assisting clients in finding the right vehicles to suit their needs and preferences.

Currently, I am pursuing a BSc in Nutrition at De Montfort University while working as a Customer Service Advisor for Boots Opticians. This role has allowed me to manage multiple campaigns effectively while ensuring customer satisfaction remains a top priority. I am passionate about helping others and continuously strive to improve my skills and knowledge in customer service.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

AT Management

May 2022 - Present (3 years 1 month)

Answered calls for various campaigns, addressing customer inquiries and ensuring customer satisfaction. Consistently met targets while maintaining confidentiality of customer information.

Customer Service Confidentiality Communication Problem Solving

Sales Assistant

Mayfair Motors

Apr 2020 - Present (5 years 2 months)

Attended to customers in person, over the phone, and via email, handling car availability queries, support, and complaints. Assisted customers in finding the right car for their preferences and budget.

Customer Service Sales Communication Merchandising Customer Relations Automotive Sales

Sales Advisor

River Island

Dec 2019 - Present (5 years 6 months)

Maintained a clean and orderly store environment and monitored shelf inventory, unloading new products as needed. Took and recorded orders through a computer system in person, over the phone, or via email.

Sales Customer Service Inventory Management Order Processing Communication Teamwork

Retail Sales Assistant

Sports Direct

Jan 2019 - Present (6 years 5 months)

Welcomed and greeted customers while ensuring high levels of customer satisfaction by providing excellent sales service. Accurately described product features and benefits to customers.

Customer Service Sales Product Knowledge Communication Retail Operations

Voluntary Assistant

Kiddisafe Nursery

Jan 2019 - Present (6 years 5 months)

Interacted with children and adhered to safety and data protection protocols. Assisted with daily nursery operations.

Childcare Data Protection Communication Teamwork

Education

Degrees, certifications, and relevant coursework

De Montfort University

Bachelor of Health and Sciences, Nutrition

Grade: 2:2

Studied Nutrition at De Montfort University, focusing on health and sciences. Achieved a 2:2 grade in the Bachelor's program.

Gateway College

A-Levels, Law, Health and Social Care

Completed A-Levels at Gateway College. Achieved a B in Law and a Distinction* in Double Health and Social Care.

Unknown

GCSEs, Multiple Subjects

Grade: Various

Achieved strong GCSE results including an A in English Language and Mathematics, A* in Food & Nutrition, and A in Business Studies. Also obtained B grades in History and Geography, and C grades in English Literature and Physics.