Open to opportunities

Ragul Kannan

@ragulkannan

I am a dedicated professional with seven years of experience in IT Support Executive and Research Analyst, specializing in Data Mining.

India

Message

What I'm looking for

I seek a role combining hands-on IT support and data analysis where I can reduce downtime, streamline workflows, mentor teams, and deliver actionable insights in a collaborative, growth-oriented environment.

Myself Ragul Kannan from India having more than 7 years of experience and also working in Dubai, UAE. My Record proven optimizing operational efficiency and proven IT ticketing system maintain daily records in system, data management, Attendance Tracker, Asset Management. My ability to find creative solutions and maintain a positive outlook under pressure makes me unique. I don't fear failure, but see it as a valuable step toward success

Experience

Work history, roles, and key accomplishments

Current

IT Support Executive

Current

Titan Global Marketing Services LLC

Aug 2023 - Present (2 years 3 months)

Provided Level 1 and Level 2 technical support to end-users across hardware, software, and network issues, reducing average ticket resolution time by 30% and implementing a knowledge base to improve team productivity.

Windows Linux Active Directory VPN Troubleshooting TeamViewer PowerShell IT Asset Management Ticketing

Senior Research Analyst

GlocalMind Inc.

Jun 2021 - Jul 2023 (2 years 1 month)

Conducted advanced market and consumer research to inform product strategy and drove actionable insights for cross-functional teams.

Market Research Data Analysis SQL Survey Design Statistical Analysis Report Writing Stakeholder Communication

Senior Data Analyst

DigiPact Research and Media Pvt Ltd

Jul 2018 - May 2021 (2 years 10 months)

Researched and analyzed market and pricing trends to identify themes and opportunities; provided IT support as Administrator, resolving system issues to ensure quick response. Collected healthcare research data for clients and received appreciation from the CEO for accuracy and timely delivery.

Data Analysis Market Research Pricing Analysis IT Support System Troubleshooting Data Collection Stakeholder Communication SQL

Document Specialist

Merrill Corporation

Feb 2017 - Jun 2018 (1 year 4 months)

Performed document management and preparation tasks for Merrill Corporation, supporting business workflows and ensuring accuracy and compliance during engagements.

document preparation Document Management Quality Assurance Compliance Microsoft Office PDF Editing Data Entry

Education

Degrees, certifications, and relevant coursework

St. Josephs College of Engineering and Technology

Bachelor of Engineering, Computer Science

2012 - 2016

Grade: 6.8

Activities and societies: NSS

Graduated with honors, specialized in computer science and led project in A Smart Phone based pocket fall accident Detection, Positioning & Rescue system.