Ragul Kannan
@ragulkannan
I am a dedicated professional with seven years of experience in IT Support Executive and Research Analyst, specializing in Data Mining.
What I'm looking for
Myself Ragul Kannan from India having more than 7 years of experience and also working in Dubai, UAE. My Record proven optimizing operational efficiency and proven IT ticketing system maintain daily records in system, data management, Attendance Tracker, Asset Management. My ability to find creative solutions and maintain a positive outlook under pressure makes me unique. I don't fear failure, but see it as a valuable step toward success
Experience
Work history, roles, and key accomplishments
IT Support Executive
Titan Global Marketing Services LLC
Aug 2023 - Present (2 years 3 months)
Provided Level 1 and Level 2 technical support to end-users across hardware, software, and network issues, reducing average ticket resolution time by 30% and implementing a knowledge base to improve team productivity.
Senior Research Analyst
GlocalMind Inc.
Jun 2021 - Jul 2023 (2 years 1 month)
Conducted advanced market and consumer research to inform product strategy and drove actionable insights for cross-functional teams.
Senior Data Analyst
DigiPact Research and Media Pvt Ltd
Jul 2018 - May 2021 (2 years 10 months)
Researched and analyzed market and pricing trends to identify themes and opportunities; provided IT support as Administrator, resolving system issues to ensure quick response. Collected healthcare research data for clients and received appreciation from the CEO for accuracy and timely delivery.
Document Specialist
Merrill Corporation
Feb 2017 - Jun 2018 (1 year 4 months)
Performed document management and preparation tasks for Merrill Corporation, supporting business workflows and ensuring accuracy and compliance during engagements.
Education
Degrees, certifications, and relevant coursework
St. Josephs College of Engineering and Technology
Bachelor of Engineering, Computer Science
2012 - 2016
Grade: 6.8
Activities and societies: NSS
Graduated with honors, specialized in computer science and led project in A Smart Phone based pocket fall accident Detection, Positioning & Rescue system.
Tech stack
Software and tools used professionally
Google Cloud Platform
Google Cloud Storage
Cloudflare
PostgreSQL
Microsoft SharePoint
Zoho Mail
Gmail
Titan
Microsoft Teams
Zoho Desk
PowerShell
Linux
iOS
macOS
Windows
Windows 10
phpMyAdmin
Google Workspace
Microsoft Office 365
Gemini
Microsoft Excel
OpenVPN
Skype
Zoom
TeamViewer
ZoomInfo
Amazon Web Services (AWS)
Zoho Recruit
Availability
Location
Authorized to work in
Website
hsindex.mystrikingly.comSalary expectations
Job categories
Skills
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