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Gipston Vinish

@gipstonvinish

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Dynamic Technical Analyst with expertise in IT support and system administration.

India

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What I'm looking for

I am looking for a challenging IT support role that fosters growth and innovation.

I am a dynamic and results-driven Technical Analyst with extensive experience in providing remote support, system administration, and IT troubleshooting. My career has been dedicated to resolving technical issues, optimizing system performance, and delivering exceptional user experiences. I have a proven track record of supporting users globally, particularly in the UK, ensuring efficient issue resolution and high user satisfaction.

Throughout my professional journey, I have honed my skills in incident management using ServiceNow, managing devices with VMware Horizon and SCCM, and administering Active Directory. My role at Allianz Technology involved delivering remote support, troubleshooting application issues, and collaborating with vendors for priority incident resolution. I am passionate about leveraging my technical expertise to enhance operational efficiency and contribute to team success.

Experience

Work history, roles, and key accomplishments

Technical Analyst

Allianz Technology

Jun 2021 - Mar 2025 (3 years 9 months)

Delivered remote support for UK users, resolving technical issues efficiently to minimize downtime and enhance user satisfaction. Managed ServiceNow for incident logging, software management on virtual devices, and SLA compliance. Administered and maintained various devices including Lenovo ThinkPad, Dell Mobile Thin Clients, and tablets.

ServiceNow SCCM Active Directory Citrix Troubleshooting Incident Management Technical Support

System Engineer

Precision Infomatic (M) Pvt Ltd

Sep 2017 - Jun 2020 (2 years 9 months)

Implemented hardware and software solutions for corporate clients, conducting preventive maintenance. Managed Active Directory administration, including routine cleanup, configuration, and account management. Supported internal LAN setups and provided server, desktop, and laptop support.

Software Configuration Active Directory Desktop Support Troubleshooting

Service Engineer

MTL Hardnet Technologies

May 2013 - May 2016 (3 years)

Set up and configured computer systems, installed software, and resolved desktop issues for various organizations. Diagnosed and repaired hardware across brands like HP, Gateway, Lenovo, and Dell, ensuring minimal downtime. Conducted preventive maintenance and implemented strategies to improve system reliability.

Installation Computer System Reliability Procurement

Education

Degrees, certifications, and relevant coursework

State Board

Higher Secondary Certificate, General Studies

Grade: 74%

Achieved a Higher Secondary Certificate, demonstrating proficiency across various subjects. Developed a strong academic foundation for further studies.

Matriculation

Secondary School Leaving Certificate, General Studies

Grade: 72%

Obtained a Secondary School Leaving Certificate, marking the completion of foundational education. Acquired essential knowledge and skills across core academic disciplines.

Anna University

Bachelor of Engineering, Electronics & Communication

Grade: 65%

Completed a comprehensive curriculum focused on electronics and communication engineering principles. Gained foundational knowledge in circuit design, signal processing, and telecommunications systems.