Anas Zaheer

Managed and supported Windows, Linux, and Mac systems for over 500 end-users, ensuring security and performance. Developed documentation for system upgrades, maintained IT assets, and provided troubleshooting support for various software applications.

Served as the primary IT contact, managing incidents and service requests to minimize downtime. Diagnosed hardware and software issues, configured systems, and led training efforts to empower personnel in resolving technical issues.

Administered user accounts and system configurations for a major project, ensuring system access and productivity. Developed backup policies and led a team of technicians to streamline technical support.

Provided technical support for hardware and network connections, diagnosing issues and performing routine maintenance to enhance system reliability. Configured end-user infrastructure for optimal productivity.

Provided technical support to clients, resolving OS and hardware issues. Conducted installations and maintained records of client interactions to improve service delivery and customer satisfaction.

Pursued a Bachelor of Commerce with a vocational focus in Computer Applications, enhancing skills in both commerce and IT.

Completed S.S.L.C, acquiring fundamental education and skills necessary for further academic pursuits.

Achieved a Diploma in Tally .9 with GST, gaining expertise in accounting software and financial management.

Completed Pre-University education, laying the foundation for further studies in commerce and technology.

Completed a Diploma in Microsoft Certified System Engineer (MCSE) focusing on system administration and technical support.