Pavithra Shekar
@pavithrashekar
I resolve IT support issues and build data-driven dashboards using SQL, Excel, Power BI, and DAX.
IndiaWhat I'm looking for
At HCL Technologies, I delivered IT support through calls, chat, and web tickets, resolving desktop, laptop, printer, software, account, and system issues while meeting SLA requirements.
I've managed Active Directory accounts, ServiceNow incident, change, and problem tickets, and tools including Cisco VPN, CyberArk, BitLocker, VDI, and PKI certificates. I also led shift teams, trained new members, and am expanding into data analytics through hands-on Python, SQL, Excel, Power BI, and DAX training to build dashboards and data-driven reports.
Experience
Work history, roles, and key accomplishments
Delivered IT support via calls, chat, and web tickets, resolving desktop, laptop, and printer issues. Managed Active Directory accounts, handled incident and problem tickets in ServiceNow, and ensured SLA compliance.
Education
Degrees, certifications, and relevant coursework
Kristu Jayanti College, Autonomous
Bachelor's Degree, Mathematics, Statistics, and Economics
2020 - 2023
Pursued a Bachelor's degree with a focus on Mathematics, Statistics, and Economics.
CMR National PU College
Pre-University (PUC), Pre-University
2018 - 2020
Grade: 76.5%
Completed Pre-University (PUC) with 76.5%.
Maitri English School
SSLC, Secondary Education
2017 - 2018
Grade: 80.8%
Completed SSLC with 80.8%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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