kuntak chatterjee
@kuntakchatterjee
I resolve enterprise IT incidents across hardware, networks, Windows, Office 365, and Active Directory. Very good with Voice too.
IndiaWhat I'm looking for
I've supported IT operations at Tata Consultancy Services, resolving Level 1 and Level 2 issues across 5G network infrastructure, applications, connectivity, and hardware. I manage incidents through enterprise ticketing tools while maintaining SLA adherence and minimizing downtime.
Across Concentrix, Convergys, ARC Pvt. Ltd., HSBC HDPI, and Wipro, I've provided hands-on technical support for hardware, software, user accounts, email systems, and internal desktop and server environments.
I've administered Office 365 and Active Directory accounts, resolved Outlook synchronization issues, monitored server health, and supported operating system and server upgrades. I also provide remote support and clear step-by-step troubleshooting guidance to end users.
I'm focused on supporting and enhancing IT infrastructure while delivering dependable service to end users and clients. I value integrity, continuous learning, technical excellence, and effective collaboration during high-priority incident escalation.
Experience
Work history, roles, and key accomplishments
System Engineer | IT Technical Support Analyst
May 2019 - Aug 2025 (6 years 3 months)
Troubleshot and resolved Level 1 and Level 2 technical issues related to 5G network infrastructure, applications, and hardware connectivity. Managed incident response using enterprise ticketing tools and collaborated with cross-functional teams to ensure swift resolution of high-priority incidents.
Provided technical support for hardware and software issues, ensuring high customer satisfaction. Delivered step-by-step troubleshooting guidance to users, resolving technical problems effectively.
Administered user account management for Office 365 and Active Directory, ensuring secure access for internal and client accounts. Troubleshot and resolved Outlook synchronization issues and delivered Level 1 support for Office 365.
IT Support Executive
ARC Pvt. Ltd.
Aug 2010 - Feb 2012 (1 year 6 months)
Managed the maintenance of internal desktop systems and servers, ensuring operational efficiency and reliability. Monitored server health and oversaw seamless transitions during operating system and server upgrades.
Provided comprehensive support for IBM Lotus Notes and IBM SameTime, ensuring seamless communication and collaboration. Managed Active Directory user accounts and delivered effective remote support to global internal accounts.
Provided comprehensive technical support to a diverse global customer base for Dell products, ensuring high levels of customer satisfaction. Specialized in diagnosing and troubleshooting hardware issues and performed remote operating system repairs and recoveries.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Arts, English
Pursued a Bachelor of Arts degree in English.
Julien Day School
Higher Secondary Certificate, General Studies
Completed 12th grade under the Indian School Certificate Examination (I.S.C.E.).
Julien Day School
Secondary School Certificate, General Studies
Completed 10th grade under the Indian Certificate of Secondary Education (I.C.S.E.).
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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