PYPraveen yadav
@praveenyadav2
IT support engineer with 3 years' experience in technical troubleshooting and user support.
IndiaWhat I'm looking for
I am a motivated IT support engineer with three years' frontline experience delivering technical support and maintaining IT systems for international users.
I specialize in remote troubleshooting, desktop support, Active Directory and Microsoft 365 administration, and I have configured Multi-Factor Authentication and Avaya telephony systems to improve security and communication. I document incidents in ServiceNow and use Citrix, Event Viewer, and remote desktop tools to resolve issues quickly.
I am committed to reducing downtime and improving user satisfaction, and I have experience coordinating with global teams and managing backups (server and cloud). I seek to contribute my service-oriented mindset and hands-on skills to a dynamic IT operations or service desk team.
Experience
Work history, roles, and key accomplishments
TEIT Support Specialist
Teleperformance
Oct 2023 - Jun 2024 (8 months)
Provided end-to-end technical support for international users, resolving hardware, software, and network issues to minimize downtime and maintain high customer satisfaction.
MGSenior Technology Associate
MetLife GOSC
Jul 2022 - Feb 2023 (7 months)
Managed large datasets and end-to-end data handling processes, detecting and resolving data errors and presenting findings to stakeholders to improve reporting accuracy.
IT Executive
MattsenKumar LLC
Jan 2018 - Present (7 years 7 months)
Troubleshot LAN/WAN, DNS, and IP configuration issues, managed PC setups for new hires including OS and driver installation, and maintained regular data backups to cloud storage to ensure availability.
Education
Degrees, certifications, and relevant coursework
Shankara Institute Of Technology
Bachelor of Technology, Information Technology
2021 - 2022
Bachelor of Technology completed at Shankara Institute Of Technology under Rajasthan Technical University from Sep 2021 to July 2022.
CBCBSE Board
Higher Secondary Certificate, Higher Secondary Education
Completed Higher Secondary Certificate under the CBSE Board in 2011.
RBSE Board
Secondary School Certificate, Secondary Education
Completed Secondary School Certificate under the RBSE Board in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Praveen?
You can contact Praveen and 90k+ other talented remote workers on Himalayas.
Message PraveenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
