MMMaheshkumar Madha
@maheshkumarmadha
Operations and customer success leader driving efficiency, retention, and scalable growth.
IndiaWhat I'm looking for
I am an Operations & Business Leader with 14+ years of experience across e-commerce operations, customer success, sales, after-sales management and team leadership. I have driven measurable improvements — reducing cost-per-service, improving on-time delivery to 99% in peak seasons, lifting territory business by 30%, and improving store sell-out by 25% through process, inventory and stakeholder coordination.
I lead cross-functional teams to deliver customer-first outcomes, build structured after-sales workflows that reduce escalations, and implement operational controls that boost branch profitability and audit accuracy. I combine strong people leadership with data-driven process improvement and experience across major retail and service organisations.
Experience
Work history, roles, and key accomplishments
Deputy General Manager
Sathya Agencies Pvt Ltd
Jun 2025 - Present (5 months)
Leads branch operations, after-sales service, refunds and escalations while driving compliance, inventory accuracy and promotional planning to improve profitability and seasonal sales.
FLArea Manager (Operations)
Flipkart Pvt Ltd
Mar 2022 - May 2025 (3 years 2 months)
Managed territory operations and teams to ensure SLA/TAT adherence, reduced cost-per-sale by 17% and achieved 99% on-time delivery during peak seasons.
Territory Sales Manager
Reliance AJIO
Jun 2020 - Mar 2022 (1 year 9 months)
Onboarded retailers and managed sales officers, implemented service programs to improve retailer retention and grew territory business by 30% in one year.
XITerritory Sales Manager
Xiaomi
Dec 2017 - May 2020 (2 years 5 months)
Managed distributors and channel partners to improve Mi store sell-out by 25% while ensuring stock accuracy and compliance across the territory.
Sales Manager
Reliance Life Insurance
Sep 2014 - Dec 2017 (3 years 3 months)
Recruited and trained financial advisors, consistently met sales targets and was top performer for six consecutive quarters.
UGAnalyst
United Health Group
Jan 2012 - Aug 2014 (2 years 7 months)
Processed US medical claims with 98.5% accuracy and handled customer queries and claims adjudication to maintain high quality operations.
Education
Degrees, certifications, and relevant coursework
MITS College
Master of Business Administration, Business Administration
Completed an MBA focused on management studies from MITS College affiliated to JNTU Anantapur.
S.D. H.R. (SDHR)
Bachelor of Science, Science
Completed a Bachelor of Science degree from SV University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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