Open to opportunities

Prakash E

@prakashe

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Sales and operations leader with 18+ years in BPO, US IT recruitment, collections, and business development.

India

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What I'm looking for

I am seeking a senior sales/operations role where I can lead teams, drive revenue growth, manage client relationships, and implement continuous improvement.

I am a sales and operations leader with over 18 years of experience across customer service, collections, BPO, US IT recruitment/bench sales, and business development. I specialize in end-to-end sales cycles, client acquisition, team leadership, and revenue growth.

Throughout my career I have developed and executed sales strategies, trained and mentored teams, managed key client relationships, and consistently achieved sales targets using CRM and data-driven reporting. I have experience negotiating contracts, coordinating cross-functional onboarding, and ensuring timely collections.

I bring pragmatic communication, continuous improvement orientation, and strong supervisory skills to roles that require building client trust, driving business development, and scaling team performance.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Head

Current

RAVH-IT Technologies Inc

Nov 2020 - Present (5 years)

Led end-to-end sales operations, driving lead generation, negotiations, client onboarding and revenue attainment while managing CRM records and cross-functional coordination to achieve consistent sales targets.

Sales Strategy Lead Generation CRM Negotiation Onboarding Team Leadership Revenue Forecasting Excel Stakeholder Management

Senior Manager – Business Development

Sulekha.com Media Pvt Ltd

Nov 2011 - Nov 2020 (9 years)

Managed US corporate advertisement sales for US.Sulekha.com, grew client accounts, led onboarding and campaigns for IT training advertisers, and consistently met high sales targets.

Business Development Account Management B2B Sales Onboarding Relationship Management Sales Reporting Negotiation

Team Leader - Sales & Customer Service

Ceequence Technologies Pvt Ltd

Dec 2009 - Nov 2011 (1 year 11 months)

Led a sales and customer service team handling order processing, retention, training of new hires, and performance monitoring while managing the team as a profit center.

Team Leadership Customer Service Order Management Training Performance Monitoring Retention Reporting CRM

Phone Banking Officer

ICICI Bank Ltd

Nov 2007 - Apr 2010 (2 years 5 months)

Conducted phone-based lending and appointment setting, managed telemarketing team productivity, coordinated with audit, and ensured quality in high-value appointment campaigns.

Telemarketing Appointment Setting Team Management Quality Assurance Performance Tracking