Rafiqat Ogunbambi

Ensured accurate data input into E-stream by adhering to all processes and assisted sales managers with raising quotes, order forms, upgrades, renewals, and terminations. Modified quotes/order forms for migrations and novations, and logged monthly billables correctly.

Ensured accurate data input into Salesforce by following all processes and created new quotes for existing partners. Onboarded new partners, dealt with cease and cancellations, and created service order forms for new orders and additional charges.

Converted orders from quotes and validated all aspects against relevant criteria, while owning and maintaining all outstanding/on-hold orders. Ensured data accuracy on internal systems like Pivotal, Microsoft Dynamics Navision, and Salesforce.

Managed the flow of property content from customers onto the Upad website and partner portals, including Zoopla and Rightmove. Handled inbound phone enquiries via the landlord hotline and managed the customer services email queue.

Dealt with enquiries via telephone and email, communicating with riders to ensure they had all required equipment and support. Tracked customer calls and managed/updated customer details as needed.

Dealt effectively with sales enquiries from customers over the telephone and face-to-face, advising and selling a range of products and services. Created contracts, managed customer accounts, and handled debt management.

Delivered exceptional customer service to all customers and maintained a positive attitude when dealing with challenging customers. Responsible for onboarding new customers, completing administrative tasks, and maintaining the customer database.

Studied Human Resource Management with a focus on Management principles. Gained comprehensive knowledge in HR practices and organizational management.

Grade: Distinction

Completed a BTEC in Health and Social Care, achieving a Distinction. Focused on communication, individual rights, and human lifespan development within the health and social care sectors.