Open to opportunities

Lucy Tunnicliffe

@lucytunnicliffe

Experienced customer service professional skilled in communication, data management, and calm support in high-pressure situations.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer service, stay calm under pressure, and combine strong communication with accurate admin work—using Excel, records, and KPI tracking to support teams, training, and smooth day-to-day operations.

I’m an experienced customer service professional who’s passionate about helping others and delivering an excellent service. I bring strong communication and listening skills, and I stay calm in challenging situations to keep things moving smoothly.

In hospitality roles, I welcomed and checked in residents, helped create a great first impression, and guided guests with detailed menu information, recommendations, and upselling where appropriate. I handled payments accurately through POS systems, processed food and drink orders with kitchen staff, and maintained high standards of cleanliness and presentation.

I also support operations through administration. At DHL, I managed data entry and used Excel to track and update KPIs accurately, handled email communication, and worked across portals to resolve discrepancies. At Oakhouse Foods, I focused on accurate record keeping, organised data management, efficient correspondence handling, and supported day-to-day operations—including training new team members.

Earlier, as a Director at a busy pub, I oversaw daily operations, recruited and managed staff, organised entertainment and promotional campaigns, and maintained safety and security standards. I monitored profitability, managed stock control and supplier orders, led team meetings, and handled customer feedback, building strong community relations while staying aligned with health and safety regulations.

Experience

Work history, roles, and key accomplishments

Office Admin Assistant

Oakhouse Foods

Apr 2025 - Sep 2025 (5 months)

Managed administrative tasks including accurate record keeping and organized data management. Maintained clear customer communication, handled correspondence efficiently, and supported daily operations by training new team members.

Administrative Support Record keeping Data Management Customer Communications Team Support Time Management

Debriefing Administrator

Dhl

Aug 2024 - Apr 2025 (8 months)

Performed data entry and used Excel to track and update KPIs accurately while processing information through multiple portals. Resolved discrepancies, handled professional email communication, and supported paperwork and customer liaison in high-pressure situations.

Data Entry Microsoft Excel KPI Tracking Email Communication Customer Relationship Management Documentation Time Management

Customer Experience Representative

Station Hotel

Sep 2022 - Jun 2024 (1 year 9 months)

Provided a positive guest experience by welcoming and checking in residents, guiding them to tables, and presenting menus and specials. Processed payments and orders via POS, maintained cleanliness and presentation, and delivered attentive service through recommendations and upselling.

POS systems Payments Processing Customer Service Product Knowledge Upselling Cleanliness And Presentation Communication With Kitchen Staff

Customer Service Advisor

The Storage Team

Mar 2022 - Sep 2022 (6 months)

Advised customers on plans and products to support informed purchases while aiming to meet targets. Handled banking duties, managed refunds and cancellations, recorded orders via phone/email/in-person, and resolved complaints to maintain a positive customer experience.

Customer Advisory Banking Administration Order Taking Complaint Resolution Database Management Customer Relationship Management

Director

The Dog & Bone

Nov 2021 - Mar 2022 (4 months)

Oversaw daily pub operations to ensure exceptional customer service while maintaining safety and security standards. Recruited and managed staff, organized events and promotional campaigns, monitored profitability, controlled stock and supplier orders, and ensured health and safety compliance.

Operations Management Recruitment Management Event Planning Campaigns Stock Control Health and Safety Compliance