Zuhaa Ederues

Provided online proctoring services, including checking government identification and ensuring testing area security. Managed exam registrations, cancellations, and rescheduling while assisting onsite proctors and providing candidate support.

Handled customer service inquiries, including rebilling accounts, generating new bills, and explaining meter details. Managed sales of smart meters and performed collection duties such as setting up payment plans and correcting account balances.

Responsible for rebilling customer accounts and explaining balance details. Updated meter reads, recorded correct meter information, and forwarded bills to customers.

Managed customer liaison, daily cashing up, and opened new client accounts. Handled petty cash, conducted stock takes, uploaded movies to the system, and performed reception duties.

Organized and maintained office records, categorized files, and ensured proper paperwork completion. Handled inquiries related to files and managed the removal or discarding of old documents.

Assisted customers with various products and performed general sales duties. Focused on direct customer interaction and product knowledge.

Activities and societies: English, Afrikaans, Mathematical literacy, Life Science, Accounting, Business Studies, Life Orientation

Completed secondary education with a focus on a diverse range of subjects including English, Afrikaans, Mathematical Literacy, Life Science, Accounting, Business Studies, and Life Orientation. Developed foundational knowledge across various academic disciplines.

Activities and societies: General Management and Business Mathematics

Undertook a Diploma in Human Resource Management, completing subjects such as General Management and Business Mathematics. Gained foundational knowledge in HR principles and business operations.