Rafaela Ferreira

I've supported customer relationships, sales, and administrative operations at Genival Designer em Marcenaria, managing around 80 clients per month across in-person and digital channels.

As the company's sole sales consultant, I prepared 25 to 30 commercial proposals each month, maintained an estimated 50% conversion rate, and followed up to 20 custom furniture, door, and window orders simultaneously through delivery and installation.

I used WhatsApp Business, email, chat, Instagram, Wix, and Zendesk to provide consultative service, resolve questions, manage post-sales support, and maintain relationships with approximately 75 recurring clients.

I've also handled order controls, spreadsheets, payments, receivables, invoices, and financial tracking, helping support sales of approximately R$595 thousand across 11 months of operation.