Camila Almeida

CA

Open to opportunities

Camila Almeida

@camilaalmeida

I move digital leads from first contact to conversion through customer support and consultative sales.

What I'm looking for

I'm looking for a remote role where I can support customers and manage leads through organized, consultative communication across digital channels, while continuing to grow in sales, CRM, and administrative operations.

I've supported digital businesses including Victor Damásio’s Vida de Mentor, Must Marketing Agency, Cenário Magnético, and Ready To Go Education, guiding leads through Instagram, WhatsApp, and CRM pipelines from first contact to booking and close.

My background in Human Resources Management and administrative operations complements my work as a Closer, SDR, and Social Seller. I bring consultative communication, lead qualification, pipeline follow-up, copywriting, invoicing, and organized remote-work execution to client relationships.

Experience

Work history, roles, and key accomplishments

VM

Digital Customer Service / Social Seller

Vida de Mentor

Nov 2025 - Apr 2026 (5 months)

Provided customer service via Instagram, handling DMs, comments, and strategic replies. Guided leads through the sales funnel and built relationships to increase conversion.

CRM Customer Success Vendas

MA

Digital Customer Service & Sales

Must Marketing Agency

Feb 2025 - Oct 2025 (8 months)

Provided inbound and outbound service for customers and leads across digital channels. Conducted needs assessment and lead qualification, managed sales funnel, and actively prospected new contacts.

Customer Service Sales Customer Support Vendas Consultivas

CM

SDR / Social Seller

Cenário Magnético

Nov 2024 - Jan 2025 (2 months)

Provided strategic customer service via Instagram and WhatsApp, and handled lead prospecting, qualification, and pipeline tracking.

Instagram WhatsApp Customer Service Lead Prospecting Lead Qualification

RL

Closer

Ready To Go Education – Leandro Ladeira

Oct 2022 - Aug 2024 (1 year 10 months)

Provided consultative support for students of digital marketing courses, and handled lead qualification and pipeline follow-up.

Consultative Sales Lead Qualification Pipeline Management Customer Support

EC

Administrative Assistant

Ennet – Vocational Training Center

May 2022 - Oct 2022 (5 months)

Managed administrative and financial spreadsheets, and issued and controlled invoices and documents.

Spreadsheets Document Control Invoicing Administrative Support

MV

Personnel Administration

Marque Mais Comunicação Visual

Mar 2021 - May 2022 (1 year 2 months)

Handled time-tracking control and payroll support, and organized fiscal documents and internal reports.

Time Tracking Payroll Reporting

AN

Administrative Assistant & Banking Correspondent

Aliança Promotora de Negócios

May 2019 - Jul 2020 (1 year 2 months)

Prepared and reviewed financial contracts and credit simulations.

Credit Analysis Administrative Support

CO

Telemarketing Agent

Cobrasca

Mar 2018 - Jan 2019 (10 months)

Handled inbound and outbound customer contact, negotiation, and objection handling.

Inbound Calls Outbound Negotiation Objection Handling

Education

Degrees, certifications, and relevant coursework

CU

Centro Universitário do Distrito Federal (UDF)

Bachelor's Degree, Human Resources Management

Completed a Bachelor's Degree in Human Resources Management in December 2019.

Tech stack

Software and tools used professionally

WhatsApp

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