Open to opportunities

Gustavo Henrique

@gustavohenrique

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Customer-focused sales and administrative professional with strong service and operations experience.

Brazil

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What I'm looking for

I seek customer-facing or administrative roles where I can apply service skills, improve processes, and grow in sales or operations within a collaborative team.

I am a customer-focused sales and administrative professional with experience across retail, automotive sales, and public-sector operations. I have a track record of supporting customers, managing back-office tasks, and maintaining systems to keep processes running smoothly.

I have worked in customer service, SDR and sales roles where I presented solutions, negotiated to preserve profitable relationships, and followed up to ensure implementation and satisfaction. In administrative positions I supported production planning, invoice and spreadsheet management, benefits analysis, and documentation review to validate school operations.

I bring strong communication, teamwork, punctuality, quick learning, and logical reasoning to roles, and I am comfortable with customer-facing responsibilities, system maintenance, and improving internal processes to reduce wait times and increase efficiency.

Experience

Work history, roles, and key accomplishments

Automotive Sales Consultant

Pratinha Automóveis

Apr 2024 - Mar 2025 (11 months)

Prospected clients via digital media, assisted in-store customers, and managed dealership social media platforms from April 2024 to March 2025.

Automotive Sales Lead Generation Social Media Management Customer Service Digital Marketing CRM

Administrative Assistant

RCA

Jan 2023 - Mar 2024 (1 year 2 months)

Reviewed school documentation for regulatory compliance, analyzed state employee benefits and eligibility, and managed reception duties at a veterinary hospital to improve response times between January 2023 and March 2024.

& Compliance Documentation

Sales Development Representative

SystemGlass

Jan 2022 - Nov 2022 (10 months)

Presented software solutions, conducted negotiations, followed up on implementations, and maintained client relationships to ensure satisfaction from January 2022 to November 2022.

Sales Development Sales Presentations CRM Customer Success

Customer Service Representative

Plansul

Aug 2020 - Dec 2021 (1 year 4 months)

Handled inbound and outbound customer demands and back office operations for a state-owned bank, managing fraud cases and customer reports from August 2020 to December 2021.

Customer Support Fraud Management Back Office Operations Internal Systems Reporting Communication

Administrative Apprentice

Isdralit

May 2019 - Sep 2020 (1 year 4 months)

Assisted PCP with production scheduling and raw material analysis, and managed invoice entries using spreadsheets and internal systems between May 2019 and September 2020.

Production Planning Inventory Analysis Invoice Processing Spreadsheets ERP Systems Data Entry

Sales Assistant

Lu Costume Rentals

Aug 2018 - Jan 2019 (5 months)

Provided customer service and rental support, maintained website and system, handled cash register closings, and managed store organization and cleaning from August 2018 to January 2019.

Customer Service Cash Handling Store Operations Microsoft Office Communication Time Management