Tabata Gonzales
@tabatagonzales
Experienced customer support specialist with a passion for empowering users.
What I'm looking for
I am a versatile professional with over a decade of experience in customer service, administrative management, and process optimization. My journey has taken me through various sectors, including health, wellness, and retail, where I have honed my skills in providing personalized solutions and ensuring operational efficiency. My international experience in Portugal has further enriched my cultural awareness and adaptability, allowing me to thrive in multicultural environments.
Throughout my career, I have led teams and implemented operational improvements that have significantly increased customer satisfaction and team productivity. I am particularly drawn to roles that allow me to leverage my expertise in customer support and problem-solving, ensuring that every client receives timely and effective assistance. I am excited about the opportunity to contribute to a mission-driven organization like Bonsai, where I can help simplify operations for agencies and service businesses.
Experience
Work history, roles, and key accomplishments
Administrative and Customer Service Manager
Enfozonio Saúde Integrativa
Oct 2021 - Present (3 years 8 months)
Managed administrative processes, scheduling, reporting, and document organization, reducing response time for internal demands by 15%. Provided personalized customer service, increasing client satisfaction by 20%.
General Manager
Golden DM Com de Joias e Serviços Ltda
Jan 2012 - Present (13 years 5 months)
Led sales and customer service teams, fostering a collaborative and results-driven environment. Optimized administrative processes, tracked performance indicators, and personalized services.
Administrative and Commercial Manager
DM Harmony Com. de Joias e Serviços Ltda
Jan 2007 - Present (18 years 5 months)
Progressed from general assistant to administrative and commercial manager. Developed sales plans, conducted market analysis, and monitored results.
Education
Degrees, certifications, and relevant coursework
ONE | Oracle Next Education | G8 Alura
Specialization, Data Science
Currently pursuing a Data Science Specialization. This program focuses on advanced data analysis and programming skills.
UNINOVE – Universidade Nove de Julho
Bachelor's Degree, Nursing
Completed a Bachelor's Degree in Nursing. The curriculum focused on healthcare practices and patient care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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